How Kohl's Has Avoided the Retail Meltdown - Page 2

tucsongal · ‎03-10-2010

@Laura14 That’s too bad. I’ve shopped at Kohl’s for probably 20 years, different stores/states and have never been accosted by someone in the store that way. They do ask at check out about their CC and I just say no.

VaBelle35 · ‎03-10-2010

I go to Kohls for Fiestaware sometimes and I think once I needed a Christmas stocking for something.

The whole coupon/sale/reduced pricing scheme is annoying. Just tell me the price.

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QVC Shopper - 1993

# IAMTEAMWEN

Cumbercookie13 · ‎05-06-2016

One good thing about Kohl's is their layout. You don't have to walk far between departments. That's a plus for shoppers with mobility issues like my mom. And having the checkouts at the front is a very smart move. Last time I went to Sears, they only had two checkouts open, one in womens and one in kids and both of them had long lines. I don't go to Kohl's often but I do like their stores. They always have cute holiday novelty jewelry at decent prices.

Laura14 · ‎06-09-2014

@tucsongal You're very lucky. I have had no issue in other parts of the country so it must be just a local bad endemic experience. I hate it because I used to live there and give over a couple of paychecks a year. Once they got aggressive with their marketing, I just personally can't handle that.

@VaBelle35 I agree! I am so tired of game playing in a lot of aspects of our lives.

The first brick and mortar store that gets that people just want an easy transparent experience is going to be extremely succesful. Amazon does this online and it's a huge reason why they are a billion dollar company.

Just let people shop. We'll spend money I swear.

Mominohio · ‎08-08-2010

This is very interesting and having worked in retail, I 'get' what they are doing, and have done, and see how it works.

I will add that their liberal return policy is a big boost to them. I know if I want something big, like a new vacuum cleaner, I try to get it through Kohl's. Sales and coupons, and the knowledge that I can return it indefinitely if it doesn't live up to my expectations, keeps me coming back for those kinds of purchases. I just happen to be a consumer that believes something that costs $400 should have a longer return policy than 30 days, and they satisfy that for me.

I will say the quality of Kohl's merchandise has gone down considerably over the years in the textile areas. Clothing and linens they feature are not nearly the quality I was able to find there 20 years ago, but heck I guess it is that way everywhere. I do find myself spending much less time and money in Kohl's that back then, mostly because of that downturn in quality.

handygal2 · ‎01-19-2015

@Laura14 wrote:
I will never step foot into Kohls. I actually sent a complaint email to their home office a few months ago and I never do that.

About a decade ago, my local store started a policy of hunting you down as you shop and asking if you wanted their credit card. I don't want to be solicited like that and it's bad enough you have to say no ten times at the checkout line.

The stopper for me back then was when a man approached me in lingerie and struck up a conversation about their coupons. I am holding intimates in my hand and I don't want to talk to a strange guy about nonsense while I do. I never went back.

Over the summer, it was back to school weekend and I wanted to lay hands on cooking sets to see what I liked. I figured it had been 10 years and maybe things had changed.

Nope!

I walk in and a lady immediately greets me and asks if I have their card. I lie and say yes. I walk back to the kitchen area and I hear her walking down the aisle accosting everyone she meets. She comes to me no less than 2 minutes after I just said yes and asks me again. I say yes again.

At this point I am done. I can't shop with a knot in my stomach wondering when someone else is going to ambush me. So I leave in a different direction to make sure I don't run into her again.

I get to the front door to exit and she pops up again and again asks me for the third time in 5 minutes if I have their card.

I was so disgusted I emailed their home office, told them what happened, and said unless they plan to require their customers to use lanyards to display their Kohls cards at all times, it's rude and I would not be back after trying to return from a 10 year hiatus.

Kohls is just not for me.

@Laura14: Wow. That's never happened to me, but if it had, l would have been turned off too. And the fact that the woman soliciting customers didn't even bother to remember who she had already approached is unacceptable.

~~Be careful when you follow the masses. Sometimes the 'm' is silent.~~

chrystaltree · ‎05-10-2010

Smart forward thinking management that focused on the future of retail and not the past. We only have 2 near me and both are about 20 miles away so I never think about Kohls.

handygal2 · ‎01-19-2015

@Mominohio wrote:
This is very interesting and having worked in retail, I 'get' what they are doing, and have done, and see how it works.

I will add that their liberal return policy is a big boost to them. I know if I want something big, like a new vacuum cleaner, I try to get it through Kohl's. Sales and coupons, and the knowledge that I can return it indefinitely if it doesn't live up to my expectations, keeps me coming back for those kinds of purchases. I just happen to be a consumer that believes something that costs $400 should have a longer return policy than 30 days, and they satisfy that for me.

I will say the quality of Kohl's merchandise has gone down considerably over the years in the textile areas. Clothing and linens they feature are not nearly the quality I was able to find there 20 years ago, but heck I guess it is that way everywhere. I do find myself spending much less time and money in Kohl's that back then, mostly because of that downturn in quality.

@Mominohio: I agree about the downturn in clothing quality at Kohl's, and that this is true everywhere-- even in the more expensive department stores: quality down and prices up.