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Super Contributor
PAX
Posts: 437
Registered: ‎11-08-2012

Home Depot

‎03-15-2013 12:29 AM

What is a VOC rating?


VOC is "Voice Of the Customer" survey. On every receipt printed at the bottom there is an ID and PASSWORD for the customer to enter on the site and complete the customer satisfaction survey. The answers reflect the service of the employees and if they are good responses then the employee is usually praised or rewarded.

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