Help??

lynnzzz · ‎03-10-2010

Paid 12,000 for new windows due to a leak, yes 12 thousand. Was supposed to be installed in about 5 weeks. We ordered in April so they would be installed prior to hurricane season. Now it's been 9 weeks. Few phone calls, few problems they had making windows. The company called last week, they were to be put in to tomorrow. I arranged to be off. This morning I started taking drapes down etc. company called, "Oh we cannot come tomorrow, we are tied up at our prior job yadda, yadda, yadda..." I was upset. I cannot get a day off next week and then the week after we are on vacation! The guy could not understand why I am upset! I am furious, I admit that! Wouldn't you be? Probably will be punished now and they have half our money! Don't say you are going to come and then not? Opinions, he acted like I should not be so upset. Is that anyway to run a business or am I over reacting! I am mad and let him know it!

RedTop · ‎09-01-2010

Yes, I would be very upset as well. I always made it very clear when I scheduled something that I was having to take time off from work to be home for the delivery or installation, and therefore the work had to be done on the day they had it scheduled. Could they not get there later in the day tomorrow, or agree to come on Saturday? $12,000 is a hefty price for windows; it seems the company could be more accommodating considering what they are making off this job, or be willing to give a discount because of the inconvenience. Hoping you find a pleasing solution!

151949 · ‎03-09-2010

$12,000 for windows - are the sashes made of gold? We just got an estimate for hurricane proof windows and sliding doors for our whole house of $5000.

missy1 · ‎03-10-2010

Too bad you can't install them yourselves. We did ours. For 12,000 I would make sure they came when you wanted them too.

Haca · ‎03-15-2013

On 6/26/2014 happy housewife said:
$12,000 for windows - are the sashes made of gold? We just got an estimate for hurricane proof windows and sliding doors for our whole house of $5000.

That's quite a deal!!! Make sure you get what you want/need. We had "Pella" windows installed in our 100+ old house and each window was around $2,000. Worth it though! They are beautiful and they tip and are easy to clean even though they look like old-fashioned sash windows. I live in a historic district and everything has to be approved by an architectural review board.

Marp2 · ‎01-31-2012

If they run into problems on your job and it takes an extra day would you expect them to put off the next in line and finish your job or go to the next and line and leave you waiting for completion?

I can understand your frustration but at least the company called and gave you a heads up.

croemer · ‎03-10-2010

I can understand how frustrated you must be...maybe they could give you a bit of a discount for your inconvenience...I know that doesn't help the situation. Sorry.

Windows are expensive depends on the type she is having installed and the size. We have 3 windows over our fireplace that are around $2,000 dollars.

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**Careful... I have caps lock and I am not afraid to use it.**

missy1 · ‎03-10-2010

On 6/26/2014 croemer said:
I can understand how frustrated you must be...maybe they could give you a bit of a discount for your inconvenience...I know that doesn't help the situation. Sorry.

Windows are expensive depends on the type she is having installed and the size. We have 3 windows over our fireplace that are around $2,000 dollars.

You all must have big windows.

croemer · ‎03-10-2010

On 6/26/2014 missyw1 said:
On 6/26/2014 croemer said:
I can understand how frustrated you must be...maybe they could give you a bit of a discount for your inconvenience...I know that doesn't help the situation. Sorry.

Windows are expensive depends on the type she is having installed and the size. We have 3 windows over our fireplace that are around $2,000 dollars.

You all must have big windows.

They are huge windows.

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**Careful... I have caps lock and I am not afraid to use it.**

151949 · ‎03-09-2010

On 6/26/2014 Haca said:
On 6/26/2014 happy housewife said:
$12,000 for windows - are the sashes made of gold? We just got an estimate for hurricane proof windows and sliding doors for our whole house of $5000.

That's quite a deal!!! Make sure you get what you want/need. We had "Pella" windows installed in our 100+ old house and each window was around $2,000. Worth it though! They are beautiful and they tip and are easy to clean even though they look like old-fashioned sash windows. I live in a historic district and everything has to be approved by an architectural review board.

Ours will be white vinyl as required by the HOA - open top and bottom - tip in to clean and are guaranteed not to break in winds up to 250MPH. Can't ask for much more than that from a window.