Community Chat

[geezerette]

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@kaydee50 wrote:

Is there just one warehouse and it's in CA?  Do all items come from there?  I ordered a couple of clothing items on free shipping day and am wondering how long I'll have to wait.

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@kaydee50 

There are other warehouses in the eastern part of the country.  I think it depends on what you order and where you're located.  My orders rarely come from the Ontario warehouse.

[sunshine45]

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@occasionalrain wrote:

I didn't even know there was an Ontario in California. Still, Q is known to be undependable so I would still cancel and look elsewhere.

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believe it or not, there are actually at least a dozen ONTARIOS in the USA.

fun fact.......lol

[Laura14]

@kaydee50 Both of my delayed items were LocknLock and Beekman. No clothes and I am on the East Coast. I know my friend ordered clothes, but I don't know what brand she ordered. 

[RespectLife]

@cody2 

The best way to reach the mods and have your issue addressed is to EMAIL them w/ all the info

qvcsocialteam@qvc.com

There is no guarantee they will see this and respond...sometimes they do, but email is what you should use.

[cody2]

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@RespectLife wrote:

@cody2 

The best way to reach the mods and have your issue addressed is to EMAIL them w/ all the info

qvcsocialteam@qvc.com

There is no guarantee they will see this and respond...sometimes they do, but email is what you should use.

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@RespectLife Thank you for the email address. I had it at one point but I seem to have lost it. I will try that now!

[sunshine45]

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@Laura14 wrote:

@kaydee50 Both of my delayed items were LocknLock and Beekman. No clothes and I am on the East Coast. I know my friend ordered clothes, but I don't know what brand she ordered. 

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@Laura14 

interesting.....i am on the east coast and recently received all of my locknlock quickly from south carolina. ordered on 6/1 and received on 6/5.

[Laura14]

@sunshine45 I wish!  I am in GA and I could have driven to SC and got my lunch containers faster. 

[shoekitty]

@cody2   I feel your frustration. Been there , done that sorta thing. Sometimes you actually need something, never expecting this to happen.You mean Ontario Warehouse is holding your hose hostage???  lol. Not funny, but I believe it. Please go to BBB , search Ontario California warehouse and you will see what is going on. From the complaints to the better business bureau it seems the warehouse is rife with bad management, poor relations and irregular schedules. Not sure.  But if you research this place it is not good. I am in California, about 300 miles from warehouse, and I have had pkgs held 2 weeks in limbo there. 
I don't think from I read it's QVC fault totally. They may contract with them,  

one thing is for sure, QVC needs to give us the ability to cancel items .  Especially when they are limbo for 10 days.  Idk about now, but qvc use to guarentee items in 10 work days.  

[JudyL]

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@cody2 wrote:
I placed an order for a garden hose almost 2 weeks ago. It has been in "preparing your order" purgatory all this time. Called CS and was told, rather abruptly, that the Ontario warehouse is having problems and he does not know when they will be able to ship anything. When I asked if he had ANY idea what I should do about this order he repeated that he had NO idea because Ontario won't tell THEM. He did say I could cancel the order. I prefer not to cancel. I ordered because I need it. Any news on when it might ship? TIA

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@cody2  - I have been having a lot of orders held up at Ontario but they do end up shipping.  Sometimes it takes almost 2 weeks.  If you can wait, then I say wait for your hose, it will end up shipping.  

[bikerbabe]

FYI for those who don’t know, Ontario CA is a major distribution hub for many companies. QVC has a huge warehouse. It’s inland southern CA. They used to ship quickly from there so this is interesting.