Community Chat

[NYC Susan]

On 9/15/2014 hckynut said:

I've ran into many of these in my lifetime, but Amazon? Have chatted and spoken in person with Amazon Representatives and have found them to be among the best and most customer oriented than 99% of the other online, or other retailers in the business.

When you say "seller on Amazon" are you referring to a 3rd party retailer that sells on Amazon? If so, how and why in the world were you even speaking with a representative of that company?

I have had a problem with 2 of the many 3rd part retailers I ordered from through Amazon. I called Amazon and they took care of my problems. I had no direct dealing with the 3rd party retailer as Amazon took care of and rectified my problems. Don't get why that great company would have transferred you over to a 3rd part rep.

While I have dealt with many, not so nice retail reps, none of them have been with Amazon and I don't ever expect to run into one with that company. I also do not expect to talk directly with a 3rd part retailer if I am unhappy with a purchase from them through Amazon.

If you haven't spoken with Amazon I suggest you do so and air your complaint with them. If they are concerned about this retailer they will be a "former" retailer through the Amazon company, in my opinion.

I agree with everything you said.

However, I doubt Amazon will intercede because - even in the OP's own version of the story - Stork Group did nothing wrong. She wants them to bend the rules because her daughter ordered the wrong book. There's a reason why they have their return policy - People order the wrong things/already had one/changed their minds all the time. They have to protect themselves from a never-ending stream of returns and refunds.

You are so right about Amazon! Their Customer Service is amazingly wonderful. I order from Amazon all the time, and have not had the slightest problem ever even with 3rd party sellers. They are by far the best company I have ever dealt with, in every way. Fast, efficient, service with a smile.

My suggestion to the OP is to learn some lessons from this, including paying attention to detail and being sure that what's being ordered is what she (and her daughter) actually want. Also, her contention that they were "so inconsiderate and mean", and her level of upset at the cost leads me to believe that she likely wasn't calm and respectful with Stork Group when she demanded the refund. It's always better to be polite and unemotional in situations like this. Either way, this all looks pretty much "it is what it is". She wanted them to make an exception for her, and they were within their rights to decline to do so.