Community Chat

[sgraham30]

Apparently Ulta.com is one of their clients. I placed an order there a couple of days ago, my order was supposedly delivered at 11:49 a.m. today. It's not in my mailbox, it's not on the ground by my front stoop, it's not in or behind my front bushes,  it's not in my backyard, it's not outside my back gate.

You can't contact them until 3 days have passed after a package is shown as being delivered. They tell you to look around everywhere outside, if you don't find it outside, go ask your neighbors if they received your order in error. 

I've never heard of this company, I don't like how they do business, putting the burden for finding a missing package on the customer. 

[CelticCrafter]

They would be told yes I looked outside.  

I would also be telling them I won't be knocking on neighbors doors to see if they got it by mistake.

It's their job to deliver it to the right house and I'm not going to be tracking it down for them...  

I'd be in touch with Ulta.

[godi]

That sounds weird. I wouldn't search for it either. 

[Lipstickdiva]

It's United Delivery Service and they get terrible reviews on Yelp.

I've never dealt with them. 

[cherry]

I found this

Chicago’s Leading Midwest Regional Carrier

For more than four decades, UDS has forged relationships with companies that demand reliability, honesty and consistency day in and day out.
Working with leading businesses in pharmaceutical, payroll and other high-profile markets, we maintain a standard of excellence in our people,
technology and services.    Call Customer Service: 630-930-5201  Sales@UnitedDeliveryService.com

[chlema]

@sgraham30 Never heard of them.  However, I had a package marked delivered by Fed Ex on Monday.  No package came.  However, lo and behold Tuesday the package was delivered by them.  This has happened to me before and really don't understand how it does.  So your delivered package hopefully will be delivered tomorrow.  Can only hope.

[Diva on The Q]

@sgraham30: UDS is the United Delivery Service. Here's the link: www.uniteddeliveryservice.com.  

[sgraham30]

 Thanks for the responses, ladies! I can contact them from Ulta.com, via the delivery confirmation but they want you to wait 3 days. It's snowing in the Chicago area, I'm wondering if the idiot driver threw the package over the fence & it's buried in the snow. I'm guessing due to delivery time constraints that they have, many delivery services either leave packages outside my back fence, or throw them over my back fence. I complain to the various delivery services, but it never changes.

[sgraham30]

@Lipstickdiva, it wasn't my choice to deal with them, apparently Ulta.com uses them to ship their orders. This will definitely make me think twice about ordering from Ulta.com.again. I read the reviews on Yelp! after I read your post, those reviews are ridiculous. Except for a couple of good reviews, they're all one star reviews.

[sgraham30]

@Diva on The Q, thank you for the link. Per a pop-up on the delivery confirmation page, I have to wait 3 days before contacting them about a missing package, to allow time for it to show up apparently.