HSN

Annabellethecat66 · ‎03-12-2010

HSN offers more of a variety of items than QVC, but I order way more products from QVC. I feel like they honor what they say more.

Lately, I've noticed when I've tried to order things from HSN I get a recording that says, "This item is on back order, so there will be a delay". What? Who wants to order something and then have to wait until ?? when it comes.

This keeps happening quite a lot lately. Maybe that's how they can offer so many products. I don't know but when I hear that recording, like just a few minutes ago, I just hang up the phone.

Anyone else come upon this with HSN?

QVCkitty1 · ‎05-23-2015

Recently I ordered a jacket from Evine it was a today' special or whatever. Anyway when I didn't receive a shipping email, I contacted them, and was told they might not be able to fulfill the order. I probably won't get the jacket, and I won't order from them anymore, because I don't want to guess If I'll receive my item.

" You are entitled to your opinion. But you are not entitled to your own facts."
Daniel Patrick Moynihan

Annabellethecat66 · ‎03-12-2010

I know I'm busting on HSN but I was just thinking that whenever I order a piece of jewelry I'm offered if I want to buy the warranty. It makes me nervous because then I think, "What up with that? Is there a problem with the jewelry?" It's as if they (HSN) doesn't back up their stuff so you feel compelled to buy the warranty...I don't know it just bothers me. Some might see it as good that they do it and it is for like electronics but to offer it with just about every piece of jewelry....Hummmm???

Katwilks · ‎08-13-2016

Yes, I've also tried to order an item or two online only to get to the shopping cart and see "extended delivery". The last thing I went ahead with was a brow/mascara duo from Benefit that I really wanted. Delivery was supposed to be 11/11, but I got it last week. Maybe they are having trouble getting merchandise from overseas, but why present an item on-air if it won't be available for a while?

I also agree with the warranty being offered for jewelry items. Kinda makes you wonder WHY do I need a warranty for this piece? Maybe they make a few bucks whenever you purchase a warranty, so they push it.

SahmIam · ‎04-16-2010

A couple things with the "extended delivery":

1) There was (and still is for some) a serious issue with a new computer system they chose (stupidly) to install and apparently without in-depth testing. This is causing a nightmare of computer errors regarding orders, what it says when you order, shipping info, trying to find the product via the warehouse, etc. It's been discussed for more than a month and not all issues have been resolved; I still have a few things showing "packaging" that have been there since 10/4... why, I don't know. They've been cancelled but the system is still reading it incorrectly. THAT'S a huge issue.

2) Vendors are responsible for supplying HSN with the product; so they're going on air KNOWING they don't have the merchandise up front to deliver. Now, I order online and can see this up front; it's my choice whether to accept that date or not- sometimes I do, sometimes I don't.

3) Selling out. Instead of going on waitlist, an item that sells out CAN go on into extended delivery mode. This has happened to me twice and I'm not sure who makes the call regarding this; you're not charged either way but I think that extended delivery gets the product first when the vendor delivers the product.

I order far, far more from HSN now than QVC; it's shocking how little I order here. There are still a few lines that only QVC carries, which I love, and hope they're always here but for the most part HSN is where my money is being spent.

Mz iMac · ‎07-26-2014

@Katwilks

"but why present an item on-air if it won't be available for a while?"

Q does this all the time = "waitlist"

"Never argue with a fool. Onlookers may not be able to tell the difference."

Kachina624 · ‎03-10-2010

HSN seems to have a lot of gadgets and junk. I'm not interested in that kid of merchandise. I think with a few exceptions, their clothing is poor quality and I quit buying their jewelry because of poor quality except of an occasional unusual Jay King mine fiND. I have been on AD for several years for their David's Cookies crumb cakes, which I discovered when Enteman's quit making them.

New Mexico☀️Land Of Enchantment

JaneMarple · ‎05-23-2011

Since this is a QVC forum then why is it necessary to bash HSN?

You Don't Own Me- Leslie Gore
(You don't Know) How Glad I Am- Nancy Wilson

Noel7 · ‎03-09-2010

I love the QVC kitchen board, the ladies there know what they are talking about, and from their recommendations, I've ordered several kitchen items from HSN. Just the other night I ordered their Ming pan that others have and love.

I also ordered maybe half a dozen gifts from their Alice show, and rings as gifts for my daughter.

The quality has been very good on everything and I have never had anything on backorder, the equivalent of wait list, which does happen a lot here.

Oh, I also get new OPI colors fron them often, FREE SHIPPING on all OPI I've ordred and the special value products.

Noel7 · ‎03-09-2010

@Katwilks wrote:
Yes, I've also tried to order an item or two online only to get to the shopping cart and see "extended delivery". The last thing I went ahead with was a brow/mascara duo from Benefit that I really wanted. Delivery was supposed to be 11/11, but I got it last week. Maybe they are having trouble getting merchandise from overseas, but why present an item on-air if it won't be available for a while?

I also agree with the warranty being offered for jewelry items. Kinda makes you wonder WHY do I need a warranty for this piece? Maybe they make a few bucks whenever you purchase a warranty, so they push it.

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QVC does the same thing, I've had it happen with several things I've ordered.