Community Chat

[rms1954]

I ordered a pair of boots on October 21st which ended up on waitlist.  They still took the first paymemt which I found odd.  So since it's been a while I called and CS said they are expected to ship in December.  I asked why thet are taking out payments if it has not shipped.  She had no answer.  There is no EDD.  By the time they hopefully shipped, they will have taken all the payments.  I find it odd.

[elated]

QVC doesn't charge until your order ships..You are paying for a product you don't have. I would think that is illegal. I would want my money refunded.

[Etoile308]

Are you certain this wasn't just a pre-authorization for the first payment? 

[rms1954]

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@Etoile308 wrote:

Are you certain this wasn't just a pre-authorization for the first payment? 

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I am certain.

[rms1954]

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@elated wrote:

QVC doesn't charge until your order ships..You are paying for a product you don't have. I would think that is illegal. I would want my money refunded.

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I'm not happy about it.  I let her know but she even seemed confused.  I may call tomorrow and possibly see if someone else can explain this.  I don't think its right.

[FiddleDeeDee]

@rms1954   They do take out the first payment. I thought they didn't until it shipped but I've noticed on items that are pre-sales, placed on flex pay and not shipping for a few months that the first flexpay has already been paid (shows on charge as well).

When I asked CS about it, I was told they have always done this. To be honest, I'd never noticed until I was paying off my flex-pays (I always order on flexpay that way I'm only out a small amount in the event something is wrong and THEN pay it all off once it checks out) and saw a pre-sale for my in-laws had charged though it doesn't ship until mid-December (was purchased in October). 

I now expect the charge to show up no matter the status of the order with HSN.

To be honest, most vendors do this in my experience; charge at time of purchase no matter when the item arrives.

[elated]

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@FiddleDeeDee wrote:

@rms1954   They do take out the first payment. I thought they didn't until it shipped but I've noticed on items that are pre-sales, placed on flex pay and not shipping for a few months that the first flexpay has already been paid (shows on charge as well).

When I asked CS about it, I was told they have always done this. To be honest, I'd never noticed until I was paying off my flex-pays (I always order on flexpay that way I'm only out a small amount in the event something is wrong and THEN pay it all off once it checks out) and saw a pre-sale for my in-laws had charged though it doesn't ship until mid-December (was purchased in October). 

I now expect the charge to show up no matter the status of the order with HSN.

To be honest, most vendors do this in my experience; charge at time of purchase no matter when the item arrives.

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It shows pending on your card and then drops off until it is shipped..

[Chi-town girl]

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@elated wrote:

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@FiddleDeeDee wrote:

@rms1954   They do take out the first payment. I thought they didn't until it shipped but I've noticed on items that are pre-sales, placed on flex pay and not shipping for a few months that the first flexpay has already been paid (shows on charge as well).

When I asked CS about it, I was told they have always done this. To be honest, I'd never noticed until I was paying off my flex-pays (I always order on flexpay that way I'm only out a small amount in the event something is wrong and THEN pay it all off once it checks out) and saw a pre-sale for my in-laws had charged though it doesn't ship until mid-December (was purchased in October). 

I now expect the charge to show up no matter the status of the order with HSN.

To be honest, most vendors do this in my experience; charge at time of purchase no matter when the item arrives.

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It shows pending on your card and then drops off until it is shipped..

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I agree with @elated . I've ordered items on waitlist and advance and not charged until the order is processing for shipment. 

This is what happened with my recent order of a Beauty Soy lippie - Advance Order- have waited several weeks. It just hit my CC and the order is now processing 

[katwoman219]

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@elated wrote:

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@FiddleDeeDee wrote:

@rms1954   They do take out the first payment. I thought they didn't until it shipped but I've noticed on items that are pre-sales, placed on flex pay and not shipping for a few months that the first flexpay has already been paid (shows on charge as well).

When I asked CS about it, I was told they have always done this. To be honest, I'd never noticed until I was paying off my flex-pays (I always order on flexpay that way I'm only out a small amount in the event something is wrong and THEN pay it all off once it checks out) and saw a pre-sale for my in-laws had charged though it doesn't ship until mid-December (was purchased in October). 

I now expect the charge to show up no matter the status of the order with HSN.

To be honest, most vendors do this in my experience; charge at time of purchase no matter when the item arrives.

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It shows pending on your card and then drops off until it is shipped..

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I ordered a Philosophy TSV on 11/01/22 and the first flexpay was taken out on 11/01. The products didn't ship till 11/04. They did the same to me.

[Chi-town girl]

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@katwoman219 wrote:

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@elated wrote:

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@FiddleDeeDee wrote:

@rms1954   They do take out the first payment. I thought they didn't until it shipped but I've noticed on items that are pre-sales, placed on flex pay and not shipping for a few months that the first flexpay has already been paid (shows on charge as well).

When I asked CS about it, I was told they have always done this. To be honest, I'd never noticed until I was paying off my flex-pays (I always order on flexpay that way I'm only out a small amount in the event something is wrong and THEN pay it all off once it checks out) and saw a pre-sale for my in-laws had charged though it doesn't ship until mid-December (was purchased in October). 

I now expect the charge to show up no matter the status of the order with HSN.

To be honest, most vendors do this in my experience; charge at time of purchase no matter when the item arrives.

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It shows pending on your card and then drops off until it is shipped..

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I ordered a Philosophy TSV on 11/01/22 and the first flexpay was taken out on 11/01. The products didn't ship till 11/04. They did the same to me.

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They did not take advance payment @katwoman219 . Once your order starts processing, your CC is charged. It took a couple of days to prepare it for shipping.