HSN Exchange Policy

makena · ‎10-29-2016

Do they not offer the free exchanges any longer? I didn't get a pre-paid label so I called and they told me I had to pay the shipping myself. I asked if they no longer have the free exchange policy (same item, different size or color) and she told me no. I could have sworn I heard the host say it the other day.

sunshine45 · ‎03-09-2010

If your item arrived damaged, defective or maybe you received the wrong item entirely, we'll take care of it! Even if you simply want a different size or color, you can exchange an item online or by calling us, at no additional cost within 30 days of the package being delivered.

A Few Important Things to Know About Exchanges:

We are only able to exchange items that are currently in stock. If we do not have the item in stock, we will refund you the amount of your original purchase. Some items cannot be exchanged, but may be returned for a refund.
If your item is available in a different size, color, or style, you will have the option to exchange your item for an alternative choice.
In most cases, we ask that you return the original item within 15 days of calling for an exchange.
Based on the product, the exchange order may be shipped immediately after the exchange is processed or you may be asked to return the original before the replacement is ships. When you complete exchange online or with a Customer Service Representative you will be provided with an estimated delivery date.
All exchanges must be sent to the same shipping address as the original. If you need the product shipped to a different address you can return it for a refund and place a new order.

Exchange by Calling Us

To arrange an exchange over the phone, please contact our Customer Service department at 1.800.933.2887 (8 am-1 am ET). Please follow the return directions in How do I return an item?

Exchange Online

You can access the exchange option by clicking "Order Status" from the person icon on the top right corner of any HSN.com page once you signed in to your account. Online exchanges will not be available for all items. If you select an item that you are not able to exchange online, you will see a pop up box populating requesting that you contact Customer Service.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

JaneMarple · ‎05-23-2011

@makena wrote:
Do they not offer the free exchanges any longer? I didn't get a pre-paid label so I called and they told me I had to pay the shipping myself. I asked if they no longer have the free exchange policy (same item, different size or color) and she told me no. I could have sworn I heard the host say it the other day.

I wonder if you got a new CS representative who doesn't know the correct policy. Last week I bought a Marla Wynn dress that was too small, I called HSN and told her that I needed an exchange, she reordered me another dress and asked me to mail the wrong sized one within 15 days and I wouldn't be charged.

The original dress was sent back the 24th and I received notification of the return on the 29th, the new dress arrived the 31st. Now that's how you do business.

You Don't Own Me- Leslie Gore
(You don't Know) How Glad I Am- Nancy Wilson

CatsyCline · ‎07-24-2013

I have always exchanged and even received the exchanged item before sending back the first item. .

Only one time I had an issue - had ordered what turned out to be a defective Tracfone and HSN wanted it returned and received in warehouse before sending a replacement - that time I asked to speak with Manager and they waived the policy.

Roni18 · ‎08-22-2013

@makena What type of item are you trying to exchange? For most items the exchanges are free. I just did one yesterday. In fact, I don't think I've ever gotten a package without the return lable.

But I have read a couple of comments where people got items without the prepaid label and had to pay to send it back. Someone had a message about it on their boards. The items mentioned there were an air cooler and bell and howell pest repellers.

CatsyCline · ‎07-24-2013

@Roni18 i ordered a jewelry item for a gift and the stones were absolutely horrible!! they gave me the line about "natural stones having irregularities" the item looked like a craft project. there was no return label . i had several go rounds with HSN to provide the label and credit me the return shipping. took them nearly 2 weeks to snail mail the label. they said the jewelry was fulfilled by their "Partner Vendor" and that was the reason for "Return On Your Own". So done with their jewelry.

Roni18 · ‎08-22-2013

@CatsyCline wrote:
@Roni18 i ordered a jewelry item for a gift and the stones were absolutely horrible!! they gave me the line about "natural stones having irregularities" the item looked like a craft project. there was no return label . i had several go rounds with HSN to provide the label and credit me the return shipping. took them nearly 2 weeks to snail mail the label. they said the jewelry was fulfilled by their "Partner Vendor" and that was the reason for "Return On Your Own". So done with their jewelry.

@CatsyClineWow, that is really bad and surprising to me. They need to disclose if there is not going to be a return label included up front before people order.

sunshine45 · ‎03-09-2010

make sure to check online for a return label. many times i print off my prepaid return form and return label right from my order history.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

CatsyCline · ‎07-24-2013

The invoice specifically stated return on your own. and, when i checked online, there was no prepaid return label available to print. In fact, a protection plan item # for that item was in order process mode. I called HSN and they said i had selected that item plus # PP at checkout!! No, I had not!! in 20 yrs of purchasing I never ordered jewelry plus co-ordered a PP sku They cancelled it but it didnt drop off my CC. Good thing I checked my CC account online as a week later it was still showing as a "pending" charge from Square Trade. My CC bank removed the charge.

makena · ‎10-29-2016

@Roni18 wrote:
@makena What type of item are you trying to exchange? For most items the exchanges are free. I just did one yesterday. In fact, I don't think I've ever gotten a package without the return lable.

But I have read a couple of comments where people got items without the prepaid label and had to pay to send it back. Someone had a message about it on their boards. The items mentioned there were an air cooler and bell and howell pest repellers.

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