Furniture Order Rant!

vermint · ‎04-05-2010

Just venting, because I'm a little frustrated!

On May 1, I ordered a sofa online from Ashley Furniture. It was on backorder, said would take 8 to 14 weeks to arrive. A couple weeks later, it was marked "clearance", and then "sold out"--no price drop, though--and I decided to cancel, because I was afraid I would never get it. Got confirmation of the cancelation, and my refund.

I then ordered my 2nd choice sofa from Ashley...supposed to arrive in 5-6 weeks.

Low & behold, I'm notified that my sofa will be delivered on May 28! I just assumed it would be my second choice.

Well, they delivered the sofa I canceled! I'm fine with that as it was the one I really wanted anyway. BUT, then I get notified that the 2nd choice will be delivered next week! I've now canceled that order, and received confirmation of same, but now I have to get on the phone and make very sure that the 2nd sofa won't be delivered, as well as making sure they re-opened the 1st order so it will be paid for. Just frustrating!

Why can't things ever just go smoothly, lol?

haddon9 · ‎03-09-2010

That does sound frustrating!

I would make the call to be sure but even if they try to deliver, just let the delivery people know that you don't want it and be sure they don't charge you for the second sofa!

vermint · ‎04-05-2010

@haddon9 Thanks, I will!

goldensrbest · ‎03-10-2010

Did you go to their store to order,we have one in our area?

When you lose some one you L~O~V~E, that Memory of them, becomes a TREASURE.

ScrapHappy · ‎03-28-2010

Ashley Furniture is notorious for stuff like that. Especially when it comes to delivery. A couple of years ago we bought a sectional and mattresses. They wrong mattresses were delivered and the sectional they bought into my house was not all from the same sectional. Different color, different shape, etc. It was a hot mess to get both straightened out. Impossible to get anyone on the phone (they tell us to call the location for delivieries). I purchased mine in store and the sales lady had to step in, but even with her assistance, it wasn't easy and didn't go smoothly.

wagirl · ‎03-09-2010

I had a pretty good experience with ordering furniture online--first, it was during the covid times---needed a small sofa but no way was going to try to go out to look for one. So I found one online at Overstock, that measured up to what I needed and ordered. Well--it was on free shipping and on a Memorial day sale at 1/2 off and I got it in 5 days!!! Now-- am I in love with it---no, not really--it's ok. It is the size and color I wanted. That was in 2021.Would I do that again---no-- I want to see it in person-- but to buy something now--in Tariff World---nope--that would be insane. But insanity is the name of the game now.

granddi · ‎03-16-2010

CS hit or miss because stores are franchises.

Apparently each owner sets policy for all issues.

I am still oxox · ‎03-09-2010

We once ordered living room carpet from and area store we even got a date and time and delivery conformation the day before. We prepared our living my work computer was relocated etc. The morning it was supposed to be delivered I get a call, well the mill does not have the carpet in stock so we can not deliver it to you. I immediately canceled the order and we my hubby got home from work we went to Home Depot and ordered carpet which was delivered within two days

Stop being afraid of what could go wrong and start being positive what could go right.

vermint · ‎04-05-2010

@goldensrbest wrote:
Did you go to their store to order,we have one in our area?

@goldensrbest We did, but neither store closest to us had one in the store, so I figured I might as well order it online. In any case, even if we'd ordered in-store, the deliveries all come from a central location, and that's who you have to deal with once the purchase is made.

Since everything is computerized, you'd think there wouldn't be a mix-up like this.

vermint · ‎04-05-2010

@wagirl wrote:
I had a pretty good experience with ordering furniture online--first, it was during the covid times---needed a small sofa but no way was going to try to go out to look for one. So I found one online at Overstock, that measured up to what I needed and ordered. Well--it was on free shipping and on a Memorial day sale at 1/2 off and I got it in 5 days!!! Now-- am I in love with it---no, not really--it's ok. It is the size and color I wanted. That was in 2021.Would I do that again---no-- I want to see it in person-- but to buy something now--in Tariff World---nope--that would be insane. But insanity is the name of the game now.

@wagirl I've ordered furniture from Wayfair twice in the past, and everything went really well. If they'd had what I wanted, I wouldn't have hesitated to order from them again.