Community Chat

[qvcfreak]

I purchased the Fitbit TSV In October and a couple months in, it stopped tracking my sleep patterns and last week, the time is off.  

Disappointing as I haven’t had even 6 months.

[CrazyDaisy]

It has happened to me a couple times over the years with different units.  There are trouble shooting tips on the Internet that have resolved the issues.

[JamandBread]

Have you gone into your app and synced the watch with the phone?

[qvcfreak]

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@JamandBread wrote:
Have you gone into your app and synced the watch with the phone?

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I’m doing that right now 🤞🏼

It worked

[elated]

I have problems with my Fit Bit Versa 2. The tracking of floors has been off for several weeks. The floors have gone up to counting 327. I thought I must be quite the athlete. Everything works except this counter. The instructions are to clean the back with rubbing alcohol. Apparently, I am not the only one who has this problem. I am really disappointed in the performance.

I am thinking of getting a Samsung watch to go with my new phone. So, you aren't the only one with tracking problems.. You can contact their customer service. They are open 24/7. 

[qvcfreak]

@elated  I’m getting the Apple Watch anyway because I like the feature if you fall and unconscious or in an accident, it will alert the authorities.

[xrayrox]

Elate, I started having that problem on my charge 3. It counted hundreds of flights of stairs! I went on my app to troubleshoot. On the back upper outer part of the watch is a tiny hole. I didn't even know it was there. Apparently , this is the gauge for stairs. Mine probably had lotion in the hole. I took a toothpick and carefully twirled it in the hole. Problem fixed. I was amazed.