Community Chat

[Dinaki]

On Friday, I returned for an exchange a necklace since the chain was tagled.

Can you please tell me how long (approximatly) it will take for me to receive the new item?

[Wayne-QVC]

@Dinaki I reviewed the necklace you returned and our records show the package was scanned by the post office on 1/27/18.  It can take up to 12 days to receive and process a returned item from the time you dropped it off at the post office. Please let me know if you were requesting a refund or a replacement and I will take care of it for you now. 

[GCR18]

Not sure where you're located.  I'd say 3 to 4 weeks.  It's the busiest time for returns now because of the extended return policy ending Jan 31.

[Dinaki]

@Wayne-QVC thank you for your response you are kind. I do request a replacement of the same item.

[Wayne-QVC]

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wrote:

@Wayne-QVC thank you for your response you are kind. I do request a replacement of the same item.

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@Dinaki  A replacement has been issued. Your new item should arrive on or about Wednesday, February 07, 2018  Enjoy!!

[Dinaki]

I have just received my replacement.

The necklace is so beautiful and the chain also sparkles.

Thank you QVC, I shall enjoy it for a long time.