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10-30-2021 03:50 PM - edited 10-30-2021 04:10 PM
So...I recently placed an order for a no-kill cat and dog shelter (a well known and credible organization) from their Wish List.
Per Amazon tracking it was to be delivered yesterday. Got an email that there is an unexpected delay in actual shipping and they have refunded my shipping charges.
10-30-2021 04:58 PM
Amazon has never let me down, unlike some other companies. They deserve their success.
10-30-2021 06:15 PM
I ordered something yesterday from Amazon and it was supposed to be delivered this coming Wednesday. Then I got an e-mail that it would be delivered today. I thought - how did they do that!
10-30-2021 06:26 PM
I had a very bad experience with Amazon and going forward will not order from them unless absolutely necessary. Ordered a decorative oudoor item. It arrived defective. They told me to mail it back ( Me paying the postage) or they would charge me $11 to come and oick it up. Whaaaat?? I've had expensive furniture arrive chipped, etc., from other companies and they pick up no charge! I spoke to a supervisor and she issued a full refund and told me to forget returning the item. No longer trust their service.
10-30-2021 06:26 PM
@itsmagic So much depends on what they have in stock, where the nearest fulfillment center is, shipping, etc. Sometimes it's a ****** shoot!
10-30-2021 06:35 PM
@ellaphant wrote:I had a very bad experience with Amazon and going forward will not order from them unless absolutely necessary. Ordered a decorative oudoor item. It arrived defective. They told me to mail it back ( Me paying the postage) or they would charge me $11 to come and oick it up. Whaaaat?? I've had expensive furniture arrive chipped, etc., from other companies and they pick up no charge! I spoke to a supervisor and she issued a full refund and told me to forget returning the item. No longer trust their service.
@ellaphant that does not sound likt the Amazon I know. I'm surprised. I would have called back and talk with someone else.
10-30-2021 06:52 PM - edited 10-30-2021 06:54 PM
@ellaphant wrote:I had a very bad experience with Amazon and going forward will not order from them unless absolutely necessary. Ordered a decorative oudoor item. It arrived defective. They told me to mail it back ( Me paying the postage) or they would charge me $11 to come and oick it up. Whaaaat?? I've had expensive furniture arrive chipped, etc., from other companies and they pick up no charge! I spoke to a supervisor and she issued a full refund and told me to forget returning the item. No longer trust their service.
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I have never had Amazon tell me to return an item, defective or not accurately represented, at my own expense. They have always provided a return label at their expense.
Perhaps it was a third-party Amazon seller with whom you were dealing; otherwise, I am very surprised at your experience.
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