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11-07-2015 02:29 AM - edited 11-07-2015 02:39 AM
i ordered a Beekman Boys set of 4 soaps as a special value from Evine. When it arrived there were only 3 soaps. This was my first order from Evine and I was disappointed. The item was sold out and a return would have cost $6.95. I wanted to keep the three soaps. I called Evine customer service and just like that, they offered me an $8 credit to my card which would be the value of the missing soap. I was pleasantly surprised.
11-07-2015 06:21 AM
I, too, ordered the Beekman soap and it arrived this week, all four of them. Golly, I love this soap! Huge bars, super sudsy, and smells delightful. I was going to give three away in Christmas packages, but I'm keeping all of them!
11-07-2015 07:37 AM
@chessylady wrote:i ordered a Beekman Boys set of 4 soaps as a special value from Evine. When it arrived there were only 3 soaps. This was my first order from Evine and I was disappointed. The item was sold out and a return would have cost $6.95. I wanted to keep the three soaps. I called Evine customer service and just like that, they offered me an $8 credit to my card which would be the value of the missing soap. I was pleasantly surprised.
I had the same good service on a Skinn item I ordered. I got the 24 hour YPC and the jar looked half full, I called and told thgem I didnot think it was filled properly because there was no way there was 4 oz in that jar. They said to keep it and then sent me a new supersize jar at not cost. I have never had a problem with CS on any of these shopping channels, (so far).
11-07-2015 07:43 AM
I posted here a few days ago I had a similar experience with their customer service at Evine. QVC could definitely take notice.
11-07-2015 08:20 AM
I ordered an Origami shelf from HSN and they sent me black instead of white. When I told them about their mistake they offered free pick up (the original s/h was free) or a 15% refund. I took the refund. This isn't something the Q would offer.
Those soaps are wonderful. I love the Beekman products.
11-07-2015 09:07 AM
I also found Evine CS tobe very helpful in similar situations.
Their CS standards have come a long way over the years.
11-07-2015 09:58 AM
A problem??? Seems as if you're pleased with the customer service you received from them.
11-07-2015 10:15 AM
@151949 wrote:I posted here a few days ago I had a similar experience with their customer service at Evine. QVC could definitely take notice.
I have never had a problem with QVC customer service.....they have always been very accomodating.
I recenlty had a Ole Hendrikson serum delivered and it was leaking inside the plastic envelope.....about 1/3 of it was gone......they immediately sent me a new one. I offered to send he damaged one back and they said to toss it.
11-07-2015 11:18 AM
I had a problem with a wooden kitchen cart which came slightly damaged but not bad enough to send back. Qvc refunded me 15% of the purchase price which was very fair. I find the customer service on all 3 shopping channels to be excellent.
11-07-2015 11:41 AM
@Lotus wrote:
@151949 wrote:I posted here a few days ago I had a similar experience with their customer service at Evine. QVC could definitely take notice.
I have never had a problem with QVC customer service.....they have always been very accomodating.
I recenlty had a Ole Hendrikson serum delivered and it was leaking inside the plastic envelope.....about 1/3 of it was gone......they immediately sent me a new one. I offered to send he damaged one back and they said to toss it.
I ordered the christmas wrap bags and they got lost in transit - never arrived. So after a month I called CS and they credited my account but it never showed up on my CC site. I called CS again and they said it will take 2 to 3 billing cycles (months) for the c redit to show up.
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