Community Chat

[Lindsays Grandma]

Recently my daughter ordered a blender/mixer for eighty dollars from Evine and it was defective.  After contacting them she was told another would be sent.  The second one was also defective and again she contacted them and they sent her two prepaid mailing labels to use for mailing them back. After making sure everything was in each box and both were properly sealed she attached a label to each one and dropped them off at a UPS Store to which I was a witness.

Some time later Evine refunded the cost of one order saying they will not pay for the second one since they did not receive it.  They claim they received only one box. She has the receipt from the UPS store clearly showing that two packages were sent.  I advised her to go back to the UPS Store to see what they can do under the circumstances.  Anyone out there have advice as to what more she can do?  Eighty dollars is not something to say, "oh well it is only a few dollars, I'll forget about it."  In all the years I have ordered from QVC and others I have never experienced anything like this so I am at a loss as to advise her with anything more than I already have.  Help!!

[SydneyH]

If she didn't purchase insurance she may be out of luck.

[sunshine45]

if she has trouble with evine then i suggest she get in contact with her credit card company and file a claim. they should back her up with her purchase, especially if she has a payment receipt and a return receipt for the defective item. tell her to open a claim with them.

[SydneyH]

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@sunshine45 wrote:

if she has trouble with evine then i suggest she get in contact with her credit card company and file a claim. they should back her up with her purchase, especially if she has a payment receipt and a return receipt for the defective item. tell her to open a claim with them.

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That might not be a viable solution if a certain amount of time has passed, not sure.

[Lindsays Grandma]

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@sunshine45 wrote:

if she has trouble with evine then i suggest she get in contact with her credit card company and file a claim. they should back her up with her purchase, especially if she has a payment receipt and a return receipt for the defective item. tell her to open a claim with them.

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She did mention something about that, I'll have to ask her if she did. 

[makena]

Wasn't there a tracking number?

[Lindsays Grandma]

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@SydneyH wrote:

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@sunshine45 wrote:

if she has trouble with evine then i suggest she get in contact with her credit card company and file a claim. they should back her up with her purchase, especially if she has a payment receipt and a return receipt for the defective item. tell her to open a claim with them.

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That might not be a viable solution if a certain amount of time has passed, not sure.

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She is still witin the thirty day deadline.

[Kachina624]

This sort of thing doesn't happen with QVC.  Evine is known for high S&H rates and sleezy CS practices.  Except for an occasional Invicta watch, I've suspended my association with them.

Threaten to file a complaint with the Consumer Fraud Division of the Minnesota State Attorney's General's Office.  If they dont back down go ahead and file (online).

[onlyshopsonline]

They played games like that when they were ShopNBC. I ordered one thing from them. It was damaged. They wouldn’t refund my full return shipping charge.  Never shopped with them again.  

[Lindsays Grandma]

Thank you everyone...my daughter contacted her bank and they put the money back in the account.  Now the bank can go after Evine.  I will suggest to my daughter that she file a complaint against them.