Community Chat

[Still Raining]

It is fine with me, check the details and trash them 🗑

[Sage04]

I get text reminders from Kaiser at least 2-3 days before. I don't mind because it asked if I would like to cancel and sometimes I do.

[Duckncover]

I usually get the survey texted to me before I leave the parking lot after my dr's appointment. What is really aggravating is having them reschedule my appointment multiple times...and then asking me over and over to confirm I will be there...I want to say yes, I be there...will the dr be there too? 

[drizzellla]

My FORMER Dentist must have had the same computer program.

I was always getting emails. I had an appointment on March 1. I got an email to confirm my appointment. I replied and confirmed my 9:30AM appointment on March 1. It was for a teeth cleaning. Thehygienist wanted to make the appointment at 8:00AM but I asked for a later appointment.

Showed up at 9:20 AM on March 1. Doors were locked. Waited until 10 AM before the doors were unlocked. Then was told I "wasn't scheduled". I said how can that be? I confirmed my appointment. They said the hygienist wasn't going to come in that day.

[SurferWife]

Eating a cookie is ALWAYS a good use of time! 

[Judaline]

I love it when I arrive at my appointment, no matter which doctor it's with,  and I give my name and I'm right on time and I KNOW it takes at least 5 minutes for them to find my name and confirm that I showed up. I can just see them taking someone before me because I'm still waiting to be logged in. It gets the old gastric juices going.

[shoesnbags]

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@Cakers3 wrote:

We do not receive emails but we do receive text confirmations by the time we get home and then as reminders.  Also for hair appts.

Often there is the option to type STOP to get out of these texts but I do not mind them.

We always take appt. cards, too, and bring them on the day of the appt.

Why you ask?

Because the text reminders are not used by our PCP.

THREE TIMES our appts. were not entered into the computer.  The cards showed we just didn't show up expecting to be seen.

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@Cakers3 

My friend recently showed up at her PCP and was told that she did not have an appointment. When she insisted, they checked and it turned out someone had entered her appointment into the system as 2:30 AM.

[ID2]

OP, Yep, welcome to our new world.

[northiie57]

It took me a year YES a YEAR to get to the right person in the hospital system to remove me from reminders of appointments.  The problem is that I have a blood disorder and do a ton of just labs monthy to monitor.  Now there is no doctor, just the lab medical person that draws my blood.  But for some reason, they have to put it in as appointment.  So the annoying robo call reminder calls at what time of the day? You guessed it! Dinnertime! So uncalled for and it makes me feel like I am a moron and CRS!  Finally they figured out how to get my phone number removed.  I so understand.

[chrystaltree]

Something similar happened to me with my retina specialist,  I see her yearly.  A week before, I got multiple reminders via text and phone.  Aggravating indeed.  When I went for the visit, I asked to speak with office manager and I told about it.  She apologized and explained that it was a training problem.  Much of the supported staff are  still working from from home, including some new hires who aren't proficient at reading screens and posting notes.  Hence the duplication.  She thanked me for speaking with her.  She said she could look at my account and she who was making duplicate calls and texts and do some retraining.