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Frequent Contributor
mollybrownmom
Posts: 90
Registered: ‎05-23-2010

Re: Delays

‎06-28-2025 03:15 PM

Thanks for your replies I did try the callback number and they did call me back within 5 minutes - much better way to get through they also did give me the $20 credit today.  I have been with them since day one as well.   I also filled out the feedback form to let them know what was going on.

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Honored Contributor
shoekitty
Posts: 14,690
Registered: ‎03-10-2010

Re: Delays

‎06-28-2025 04:08 PM

truthfully, I think weekends and times of high volume they callas are outsourced to home agents. I rarely if ever call CS but had need a while back.  Twice I spoke with agents that seemed to work at home, and were preoccupied.  I could hear dog in back ground and a small child  this call the agent was very preoccupied and frustrated. Poor thing.  I know I have had these days.  But, caused me a lot of grief with issue I had

“sometimes you have to bite your upper lip and put sunglasses on”….Bob Dylan
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Honored Contributor
rms1954
Posts: 10,318
Registered: ‎06-06-2019

Re: Delays

‎06-30-2025 06:08 PM

@TheMemphisVette wrote:

 

your title needs work

She needs to use spell check.

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