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Frequent Contributor
Posts: 125
Registered: ‎09-14-2014

What will be the best way to receive a refund for this?

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Contributor
Posts: 37
Registered: ‎03-11-2010

Whenever I had a food item that when it got to me was totally defrosted, I called Customer Service & they took it right off my account. 

They always asked me (if in stock) if I wanted another order shipped to me or to cancel & they would take it off my account.

I don't think it's . 

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Contributor
Posts: 37
Registered: ‎03-11-2010

Sorry about the mistake I made. I was starting a sentence & I must have hit POST.

 

i was going to say that when someone receives a food item from QVC I don't think it's QVC's fault if it gets to us defrosted - it's the company delivering it - not being quick enough with deliveries. Just an opinion.  

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Super Contributor
Posts: 313
Registered: ‎02-17-2013

That happened to me, once. It was disappointing to open up the styrofoam box to find all the croisssants thawed and even a little puffy.

I called customer service and they were very kind.  They credited my account.  I would hope they discuss these issues with their shippers.

Good luck.

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Frequent Contributor
Posts: 125
Registered: ‎09-14-2014

Thank you for your responses. Actually I emailed the social team seeing that I could not get through by phone. This morning they responded and my account will be credited.