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05-21-2020 08:23 PM
What will be the best way to receive a refund for this?
05-21-2020 08:33 PM
Whenever I had a food item that when it got to me was totally defrosted, I called Customer Service & they took it right off my account.
They always asked me (if in stock) if I wanted another order shipped to me or to cancel & they would take it off my account.
I don't think it's .
05-21-2020 08:37 PM
Sorry about the mistake I made. I was starting a sentence & I must have hit POST.
i was going to say that when someone receives a food item from QVC I don't think it's QVC's fault if it gets to us defrosted - it's the company delivering it - not being quick enough with deliveries. Just an opinion.
05-22-2020 07:06 AM
That happened to me, once. It was disappointing to open up the styrofoam box to find all the croisssants thawed and even a little puffy.
I called customer service and they were very kind. They credited my account. I would hope they discuss these issues with their shippers.
Good luck.
05-22-2020 10:49 AM
Thank you for your responses. Actually I emailed the social team seeing that I could not get through by phone. This morning they responded and my account will be credited.
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