Community Chat

[ilovedaisies]

Last Saturday or Sunday, during the Vincenza event, I ordered a bracelet. The package arrived yesterday. Image my surprise when I opened the box to find nothing inside. I called QVC customer service and told them my tale of woe. I told the nice lady that I had a witness - my husband, and we both had a laugh. She said that QVC is sorry I was disappointed and another bracelet would be sent express shipping and should be at my house on Wednesday. Way to go, QVC. I have never been disappointed by your customer service.

[Kachina624]

QVC customer service, when it's good, it's very good but when it's bad, it's horrid.

[croemer]

I have always Had good luck with customer service. Good to hear you had a good experience.

[september]

Not another empty box story! I've read of this before, and can't figure out how it happens. Maybe workers in the warehouse swipe things? But in this day and age, I would think there would be security to prevent that.

I'm glad you have an actual bracelet on its way to you!

[tansy]

I once sent back an empty ring box by accident and never heard a peep from QVC. Months later, maybe 6 months later, I saw the ring in my jewelry box. When I called about my mistake, I was told to keep it. Obviously, no one checked my return.

[cody2]

Many years ago I received an empty jewelry package on a gold bracelet that I had ordered. Qvc sent a replacement, expedited postage, no questions asked. I have never had a bad experience with Qvc customer service in over 20 years. Never.

[foundinlv]

On 6/22/2014 kachina624 said: QVC customer service, when it's good, it's very good but when it's bad, it's horrid.

I agree with you.