Community Chat

[Katrinka23]

About 2 weeks ago, a lot of my channels suddenly were in Spanish---it was funny to hear Cary Grant making love to Grace Kelly in Spanish in another man's voice. When I finally got through on the phone (about a 15 minute wait) the rep told me it had to do with some new software they had installed and he walked me through the procedures to fix it using the setup tab. I know I had to turn off the TV and turn it back on to take effect. I guess everyone was calling about the same thing.

[dooBdoo]

Those of you with the service might be interested in this:

Comcast to issue discounts for days-long outage caused by bad update

"Upgrade" to Comcast's X1 cable leads to outage and Comcast apology.

11/7/14: "Comcast attempted to update its X1 cable platform this week, but it ended up causing a lengthy outage for many customers. The company apologized yesterday and promised to issue credits to compensate customers for the time they weren't able to use their TV service. . .Outages were reported in Philadelphia, Chicago, New York, and other cities. According to customer reports at DownDetector.com, more customers experienced Internet outages than TV outages, with 13 percent reporting a "total blackout.". . ."

See details at link: http://arstechnica.com/information-technology/2014/11/comcast-to-issue-discounts-for-days-long-outag...

[Allegheny]

Thanks dooBdoo for the information. I was reading posts on the Comcast forum that some form of discounts may be offered. In our situation, we experienced only occasional outages. It was the mainly that our settings and functions for the TV were wacky. Still not positive it is back to normal. Thanks for posting the links.

[dooBdoo]

On 11/7/2014 Allegheny said:

Thanks dooBdoo for the information. I was reading posts on the Comcast forum that some form of discounts may be offered. In our situation, we experienced only occasional outages. It was the mainly that our settings and functions for the TV were wacky. Still not positive it is back to normal. Thanks for posting the links.

You're welcome, Allegheny. I know how frustrating it can be.

[RainCityGirl]

On 11/7/2014 Katrinka23 said:

About 2 weeks ago, a lot of my channels suddenly were in Spanish---it was funny to hear Cary Grant making love to Grace Kelly in Spanish in another man's voice. When I finally got through on the phone (about a 15 minute wait) the rep told me it had to do with some new software they had installed and he walked me through the procedures to fix it using the setup tab. I know I had to turn off the TV and turn it back on to take effect. I guess everyone was calling about the same thing.

Every once in a while on certain channels, I get all the stage directions spoken after the actors say their lines. Sheldon will say, "Bazinga!" Then the voice says, "He moves to the kitchen and opens the refrigerator." It's annoying, but I can't get it to stop until Comcast wills it. What's that about???

[Katrinka23]

-To RainCityGirl - Hope you see this - I was getting narration also on some channels and this will clear that up also. This is what the rep told me to do - go to Main Menu - select Set Up - then select Audio Set Up - then select Descriptive Video Service. Make sure this says ""Off"". I then turned off the TV and turned it back on and all problems solved.

[RainCityGirl]

On 11/8/2014 Katrinka23 said:

-To RainCityGirl - Hope you see this - I was getting narration also on some channels and this will clear that up also. This is what the rep told me to do - go to Main Menu - select Set Up - then select Audio Set Up - then select Descriptive Video Service. Make sure this says "Off". I then turned off the TV and turned it back on and all problems solved.

Thanks. I'll try that next time it happens, though in the past, it has gone away on its own.

[polar]

Is the Pope Catholic?