Community Chat

[NickNack]

I recently ordered a memory foam orthopedic dog bed from Chewy and two stainless steel bowls to hang on a crate.  The memory foam bed came rolled up tightly in a box and was supposed to expand in 24 -72 hours.  It never expanded and the edges still looked rolled up.  It was not an inexpensive bed.  The stainless steel bowls were almost impossible to pull out of their holders.

I contacted Chewy about returning the bed and told them the reason.  They sent me an email this morning and said to keep the bed and they had refunded my money.

I decided to keep the bowls since they weren't very expensive and it would probably cost nearly as much to return them.  I wrote a review saying how hard it was to pull the bowls out.  I got an email just now saying they had read my review and were refunding my money.

That's great customer service IMO!

[Qgirl26]

Wow @NickNack , I'm glad they treated you so well! Customer service is very important to me so I will keep this in mind.

[catter70]

I've been ordering from Chewy for about 3 years and they really are top notch company to deal with. Their CS is terrific. I put in an order this morning as they finally got the cat food my guys like back in stock and it was even on sale by lmaost $9.00 a bag. BTW, @NickNack, how are you doing?

[Patagonia12]

Totally agree.  I mistakenly ordered Blue Buffalo dry food for dogs instead of cats. I contacted them to make an exchange and they told me to donate it which I happily took to a local shelter. The next day, I received the cat food. 

Their products are top notch. 

[NickNack]

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@catter70 wrote:

I've been ordering from Chewy for about 3 years and they really are top notch company to deal with. Their CS is terrific. I put in an order this morning as they finally got the cat food my guys like back in stock and it was even on sale by lmaost $9.00 a bag. BTW, @NickNack, how are you doing?

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@catter70   I'm doing okay.  I'm very sad and feel like it will take a long time to grieve for Frankie.  She was such a very special dog.  Thank you for asking.

[willomenia]

I have never dealt with chewy, but this story was told to me by someone who had. They ordered their usual dog food, in the meantime their dog got quite sick and sadly the dog had to be put down. Several days later the food arrived. The woman then called chewy explaining what happened stating she never opened anything could she return it? (Btw, this is before pandemic) chewey said no need, please just donate to a shelter, and we will gladly refund your account. Severals days later she received flowers and a card saying they were sorry for her loss. That certainly impressed me with chewy.

[Boomernichols]

I am so glad that Chewy stepped up and treated you with utmost respect at this difficult time.  How is Henry and yourself coping?  Toby and I send you virtual hugs and he would give you sugar if it were feasible!

[Dinaki]

My two babies are customers of Chewy.

I love their customer service and also their shipping.

[Deree]

I think Chewy is probably THE best company I've dealt with in my lifetime in terms of customer service, delivery, quality of product.

[NickNack]

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@Boomernichols wrote:

I am so glad that Chewy stepped up and treated you with utmost respect at this difficult time.  How is Henry and yourself coping?  Toby and I send you virtual hugs and he would give you sugar if it were feasible!

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@Boomernichols   Henry is a great comfort to me right now.  He's being very affectionate.  Thank you for asking.