CAR TROUBLE UPDATE 😃

cheriere · ‎12-01-2023

As some of you might remember, I had an appointment with the car dealership to install a new sensor for the passenger door. It kept lighting up as being ajar when it wasn't.

After waiting 6 hours for a repair I was told would take 1 hour, my car was returned to me with the sensor installed in the wrong door! 😡

I was promised the correct sensor would be ordered and installed free of charge, but I had my doubts...especially since I'd paid around $600 the first time round, mostly on labor considering the actual part cost only $52. Plus, I had to keep calling to check if the correct sensor had arrived lol.

It's amazing how much faster they were able to do the same exact job today! I did receive my car back, correct door sensor fixed in about an hour! I couldn't believe it! I guess whenever they're redoing work they're not being paid for Again, it can be done in a reasonable time frame!😃

Estellee · ‎07-12-2011

@cheriere Glad there were no hiccups on this visit

Sage04 · ‎07-10-2011

@cheriere it's like having the driver's side tire replaced when it's the driver's passenger side tire that's almost flat.

on the bay · ‎03-09-2010

@cheriere,

I would hope they would give you a credit for all that wasted and mistaken labor and wait. I would ask. That is just crazy.

But I know you have a lot of more things to do too and maybe just glad it's finally fixed.

"If you walk the footsteps of a stranger, you'll learn things you never knew. Can you sing with all the voices of the mountains? can you paint with all the colors of the wind?"

cheriere · ‎12-01-2023

@Sage04 wrote:
@cheriere it's like having the driver's side tire replaced when it's the driver's passenger side tire that's almost flat.

Lol, that's EXACTLY right!😂😂😂

cheriere · ‎12-01-2023

@on the bay wrote:
@cheriere,
I would hope they would give you a credit for all that wasted and mistaken labor and wait. I would ask. That is just crazy.
But I know you have a lot of more things to do too and maybe just glad it's finally fixed.

That's a very good and valid point! If it were any other time I sure would make a big deal about it. I'm just so worn out I didn't feel like the hassle. Like you said, I'm thrilled it's actually fixed.❤️

SaveTheTurtles · ‎10-09-2023

@cheriere wrote:
@Sage04 wrote:
@cheriere it's like having the driver's side tire replaced when it's the driver's passenger side tire that's almost flat.
Lol, that's EXACTLY right!😂😂😂

Or having the wrong body part operated on! 😳 Well, I've read stories where that could happen. Glad you had a fast visit today and problem solved!

Puggywuggy · ‎04-19-2022

@cheriere I am so glad that this was finally corrected for you and that it was done quickly (since it was on their dime this time)!!!

occasionalrain · ‎03-10-2010

They should have refunded the 600 minus the cost of the part. They definitely took advantage of you.

Venezia · ‎03-09-2010

@cheriere - I agree that you should do something about the labor charge for the previous time. There is no way it takes 6 hours one time, but only an hour the next. Especially when you were told an hour to begin with.

It wouldn't hurt to write a letter to the head of the dealership and copy it to your State Attorney General's Office. That usually gets their attention!

The Attorney General is there to make sure people don't get taken advantage of like that. Who knows how many other customers they've done that to?

It doesn't take that long to write a simple letter outlining the facts. Hundreds of dollars overcharged???

(ETA: Find a different garage for the future!)

"" A little learning is a dangerous thing."-Alexander Pope