Community Chat

[LTT1]

@Venezia 

Hi and thank you for reading/replying!

The number of the item is A464188.

Of course, I received/tried on the joggers yesterday and decided I needed the XL (in the derrière!) So, I went back to the listing on the site and there it was...in red lettering!

I'm a frequent shopper and don't THINK I would have missed this? But I don't have proof 

and your suggestion makes a lot of sense...to take a screen shot!

I bought two pie plates on blowout clearance to give as gifts... I had no problem overlooking the fine print here. I'm familiar these days with the fact that many items like this are non-returnable... and if/when they are it often stops me from buying.

I clicked on START RETURN and got this message: 

was surprised that there was even an option to return on this:

I might try pleading my case with c/s again later today or Monday. After all, I'm a good customer, know what I saw, and there are more in stock.❤️

[LTT1]

@spumoni99 

Yes, I do kind of remember (vaguely) the words "Blowout clearance" off to the side of the pictures for this item.

I have what some might consider a "photographic memory" for images, especially print. I'm a visual learner. [prefer to call mine a "photogenic memory!  LOL]

So the words in black print may have been there, I was just unaware of the policy that goes with this.

This might have been on the item listing:

But this was not:

[qvcfreak]

Thank you @Venezia  very good info. I didn't know about checking "as is" either 

Question - I just returned the TSV 14k earrings because one arrived bent. I didn't call customer service to let them know. Am I suppose to inform them?

[LTT1]

@qvcfreak 

@''While it isn't necessary to inform anyone at QVC, it may speed up the process if you do contact them.

[Venezia]

@qvcfreak - You don't have to notify CS, if you're returning any item, but it certainly makes things easier.  You can do this after you've sent your package back.

All you need to do is send an email to QVCEasy Returns with the information.

Step-by-step guide for Easy Returns:

1. Send an email to QVCEasyReturns@qvc.com with subject line: QVC Return.

2. Include in your email: The order number(s), item number(s), item description(s), price (each), and the quantity you are returning. The original shipping fees are deducted along with the cost of the Q Return Label. If your return is due to a QVC error, item defect(s), or request for exchange/replacement, there's no charge to you for using the Q Return Label.

3. Tell us if you would like to receive an exchange or refund. Return your package back to QVC using the Q Return Label with selected carrier of your choice.

[Imaoldhippie]

Sorry I dont remember what host or show it was (for sure it was a clothing show) but they had a blow out clearance item on the the host definitely said the item could not be returned.

For what its worth, I double check before ordering sale or clearance things, not just here on the Q but other sites too.

[Venezia]

@qvcfreak - Just one other note.  I just used this system to start an exchange, even though it says "Returns".

I filled in the same information but put "Exchange" in the subject line and at the bottom to indicate what I wanted.  I can see that they've already put the order for my exchange into process.

[qvcfreak]

@Venezia  Thanks for all your help

[Venezia]

@LTT1 - I'd say your best option would be to email the Social Team and explain the issue.  They may be able to help you out, as it says you can't do a return "online".  But if they say the item can't be returned, it would seem you're stuck with them.  

Perhaps, if more people point out that the Blowout policy isn't always clear, it may help to have it somehow made more obvious.

[Venezia]

@Imaoldhippie - You know what?  I don't watch much live QVC these days, but I have a vague memory of something I watched where the host said words to that effect.

That these items were very limited and they were clearing out old stock - so no returns or exchanges, unless defective.  I can't remember who it was though, as I only saw a short clip of the show.