Bizarre Email From QVC, Did You Get One?

NoelSeven · ‎03-09-2010

My daughter and I both received an email from QVC saying we had ordered a pre-lit Christmas tree, and that the price has been reduced so we would get a refund for the difference in price.

NEITHER ONE OF US ORDERED A CHRISTMAS TREE.

My daughter has tried to call them to report this error and clear it up, but she can't get through.

What the heck is going on?

A Thrill Of Hope The Weary World Rejoices

NoelSeven · ‎03-09-2010

And what the heck is going on with the switch to fine print?

WE EACH WERE CHARGED FOR A CHRISTMAS TREE WE DID NOT ORDER.

A Thrill Of Hope The Weary World Rejoices

deepwaterdotter · ‎03-09-2010

Wouldn't respond to the email, it may be a scam. Keep trying to call QVC at the customer service number listed on the QVC site.

sunshine45 · ‎03-09-2010

did you go into your order summary to see if you were ever charged for a christmas tree?

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

NoelSeven · ‎03-09-2010

On 10/27/2014 deepwaterdotter said:
Wouldn't respond to the email, it may be a scam. Keep trying to call QVC at the customer service number listed on the QVC site.

That's what we're doing. It looks official, but who knows anymore? And both of us getting it?

A Thrill Of Hope The Weary World Rejoices

Irshgrl31201 · ‎03-18-2010

I just checked my email again because I checked it earlier this morning but I have not gotten an email from them. Yeah, I would also be calling calling to report the mistake for fear they would charge my account. Hope you get it worked out soon!

Those who make peaceful revolution impossible will make violent revolution inevitable.
JFK

NoelSeven · ‎03-09-2010

On 10/27/2014 sunshine45 said:
did you go into your order summary to see if you were ever charged for a christmas tree?

Yes, we did. There's no record of such an order.

A Thrill Of Hope The Weary World Rejoices

NoelSeven · ‎03-09-2010

On 10/27/2014 Irshgrl31201 said:
I just checked my email again because I checked it earlier this morning but I have not gotten an email from them. Yeah, I would also be calling calling to report the mistake for fear they would charge my account. Hope you get it worked out soon!

Thanks, Irsh Smile

A Thrill Of Hope The Weary World Rejoices

Mj12 · ‎03-09-2010

Hi Noel - I just saw a thread about this exact problem in the Q Did What:

http://community.qvc.com/forums/q/topic/476617/strange-email-from-q-about-refund.aspx

Mj12 · ‎03-09-2010

Now there are 2 threads about it in The Q Did What. Apparently cs told someone that it was a glitch in their system and to ignore it. But if you were charged? Dispute it, doesn't sound good for the Q on this one. ${#emotions_dlg.scared}$