Big Issue with Fedx delivery

Goodie2shoes · ‎04-30-2012

I can't believe the delivery driver did this !! I ordered No Sugar cups from Amazon ( chocolate keto low sugar) They were to be delivered today. I have a ring doorbell and a outdoor camera on my patio. While looking at my ring camera video about 6 pm I see my neighbor walk in the building and place a box in front of my apartment door. I'm wondering what it could be because I had no video of Amazon delivering my package so I get the box, and it's my No Sugar cups. I open the box and the cooling pack is melted, no sugar cups melted, box is warm.

So I check my outdoor camera and I see the delivery driver walking up to the front of the building with a box on his shoulder. It's the only video of anyone with a box and it's about 30 minutes prior to my neighbor placing the box at my door. ( it's 91 degrees outside) HE LEFT THE BOX OUTSIDE !!! The box was labeled PERISHABLE !!

I was so upset !! I called Amazon to file a complaint and was told Fedex delivered my package. I called Fedex, they apologized said they will talk to the driver ! What ? I'm filing a claim for a replacement or refund !! Sorry for the long rant, I just had to vent. I can't believe the driver would leave a package outside in 91 degree heat when all he had to do was walk inside the apartment building and leave it at my door. They do that all the time !! Plus the box was marked perishable !!! So nice of my neighbor to bring in the box or I would not have known it was delivered. Wouldn''t you be a bit upset ? Just sayin

Kachina624 · ‎03-10-2010

@Goodie2shoes. Why would you ask for a replacement or refund when the product was undamaged? You're not punishing Amazon or FedEx, it goes against the merchant and costs them money. They did what they were supposed to do.

I don't get it.

New Mexico☀️Land Of Enchantment

Goodie2shoes · ‎04-30-2012

@ Kachina624 wrote: Why would you ask for a replacement or refund when the product was undamaged

The chocolates were melted from sitting outside in 91 degree heat. The delivery driver should not have left it outside, they bring packages in the building and deliver them to apartment doors all the time. Should I except and eat melted chocolates ? The Fedx CS rep even said the driver should not have left it in the heat knowing he should have delivered it to the apartment door.

spumoni99 · ‎02-16-2019

You wrote "no sugar cups melting" so that sounded like the product was fine.

Kachina624 · ‎03-10-2010

@Goodie2shoes. Just going by what you said, "no sugar cups melted".

New Mexico☀️Land Of Enchantment

spumoni99 · ‎02-16-2019

@Kachina624 wrote:
@Goodie2shoes. Just going by what you said, "no sugar cups melted".

I think the wording was confusing because of the name of the product, if she would have wrote The "no sugar cups" melted, it would have been clearer.

Goodie2shoes · ‎04-30-2012

@ spumoni99 wrote: You wrote "no sugar cups melting" so that sounded like the product was fine.

Let me correct that, sorry. No sugar Keto cups ( I can't figure out how to post a picture of the box, sorry). They are chocolates and they have to be kept cold so they don't melt before delivery. The company is called "The No Sugar Company" The entire box of chocolates were melted ! Not exceptable to me.

spumoni99 · ‎02-16-2019

Well hopefully the seller can get compensated from the delivery company since it was their fault.

I have always had really good delivery service, they bring things to my front porch and often put them behine a brick pillar so I can see them when I look out the door but somebody from the street wouldn't see them. Lately I have had two deliveries where they leave them out in front of my garage door. I wouldn't have even known they were there. Strange, must be a new driver.

Goodie2shoes · ‎04-30-2012

Correction to my post. The keto cups in the box were melted, not melting as I originally posted. I was typing fast. Still not acceptable. I did not order melted keto cups.