Community Chat

[GAQShopr53]

Has anyone noticed an increase in auto delivery order cancellations?

I have been ordering Wakaya ginger and turmeric tea from HSN for years and just yesterday I received an email saying the product is no longer available. I do understand that products come and go but when the item airs at a later date for a higher price then I start to question the cancellations. I had several items cancelled by QVC for the same reason. Fortunately, the tea is still selling Wakaya's website but for a much higher price.

[shoppinmom1]

Yes, my Heartland Fresh Chicken strips, which were on AD, were suddenly cancelled with no notice. I use them up, knowing that my next order will be on the way...not!!! I was very angry. 

[bikerbabe]

That’s why many auto deliveries now have a limited time of two years. I can see if a vendor gets locked in to a price for too many years, they can end up losing money as the cost of the product goes up but the price to the buyer stays the same.

[Scooty]

Same with me about the Heartland Chicken Strips.  First, I got a notice that they were out of stock and QVC was waiting to get more in stock.  Then the plan was cancelled.  Very disappointed.  

[shoppinmom1]

I understand about the price increases, but they could surely give us a little notice before the plan ends abruptly 

[Jordan2]

Actually I have cancelled a couple of my auto deliveries. I find if I have too many it’s hard to keep track of them. I try to limit myself to two.

[GAQShopr53]

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@shoppinmom1 wrote:

I understand about the price increases, but they could surely give us a little notice before the plan ends abruptly 

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I totally agree @shoppinmom1 there should have been more notice...then customers can order to ensure I don't run out.

[GAQShopr53]

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@bikerbabe wrote:
That’s why many auto deliveries now have a limited time of two years. I can see if a vendor gets locked in to a price for too many years, they can end up losing money as the cost of the product goes up but the price to the buyer stays the same.

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I think it's more of an issue when you get a good product and all of a sudden you receive an email that the future shipments are cancelled. I do see where a lot of the QVC auto deliveries are limited and some are only a couple of shipments.

[bikerbabe]

I suppose it’s also possible that it’s the vendor who decides not to renew their contract with QVC to supply product.

[depglass]

I think it is the new management analyzing programs and coming to different conclusions on profitability.