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Honored Contributor
Posts: 10,006
Registered: ‎02-07-2011

For the first time I can remember I had to return something to Amazon.  Logged onto the website and arranged for a return.  Was able to drop it off at our local Whole Foods.  That was yesterday.  Today I have my credit.  Obviously, they know the item is being returned but they don't wait to actually receive the item to reimburse the customer.   QVC are you listening????

 

 

Trusted Contributor
Posts: 1,586
Registered: ‎03-15-2010

QVC has a lot to learn from Amazon.  Amazon has faster shipping and faster returns.  

Honored Contributor
Posts: 18,240
Registered: ‎06-17-2015

Re: Another Amazon WOW

[ Edited ]

I was told to just keep a book I had ordered for granddaughter and they gave me a credit for it. 

 

I wanted to exchange for another title and Amazon just sent the new title for free.

 

I have had that happen another time, too.  I ended up with a double order because my package was left somewhere else; I saw it had been delivered but it was not my door in the pic.  They sent out another package for the next day free of charge and in the meantime the neighbor dropped off the first one.

 

I contacted Amazon and I was not charged for either one. 

"" Compassion is a verb."-Thich Nhat Hanh
Occasional Contributor
Posts: 8
Registered: ‎11-01-2011

QVC does this too, but a little differently.  You must send an email with the item information to QVC Easy Returns.  As soon as they receive your email, your item is immediately refunded.  I have returned a few this way and was credited on the very same day. Very easy.  Thanks QVC!

Honored Contributor
Posts: 16,363
Registered: ‎03-09-2010

@kaydee50    Definitely faster, but Amazon does own WF so it's automatically inside Amazon when you drop it off.  

 

Probably helps that Amazon is many times larger than QVC.

Respected Contributor
Posts: 2,864
Registered: ‎03-09-2010

I received a broken picture frame; it was clear that the package had been damaged before opening. I filled out the return slip online, UPS picked it up within a couple days, and I got a replacement coming within another couple of days. No questions asked at all, easy peasy.

Honored Contributor
Posts: 14,747
Registered: ‎03-09-2010

Amazon is pretty amazing with their returns!  We've experienced the same quick (almost too quick!) returns as the op.

Honored Contributor
Posts: 8,269
Registered: ‎05-08-2010

@KatTx   How did you do this?  Please explain. TIA

Fear not Brothers and Sisters! I have read THE BOOK..........we win!!!
Respected Contributor
Posts: 3,846
Registered: ‎04-23-2010

@kaydee50 wrote:

For the first time I can remember I had to return something to Amazon.  Logged onto the website and arranged for a return.  Was able to drop it off at our local Whole Foods.  That was yesterday.  Today I have my credit.  Obviously, they know the item is being returned but they don't wait to actually receive the item to reimburse the customer.   QVC are you listening????

 

 


The same thing happens if the Amazon return is dropped off at a UPS store or Kohls. I really don't think that the company can be compared to QVC.

“The soul is healed by being with children.”
— Fyodor Dostoyevsky
Honored Contributor
Posts: 74,412
Registered: ‎03-10-2010

Re: Another Amazon WOW

[ Edited ]

 


@CoffeeNut wrote:

QVC has a lot to learn from Amazon.  Amazon has faster shipping and faster returns.  


@CoffeeNut    Amazon also has a special deal with the USPS that no other retailer in the US has, giving them an unfair advantage.  If I owned a business that did a lot of shipping, I'd be highly POed.  Probably costs the rest of us too.  The post office is so busy processing priority Amazon mail, they don't seem to have time to deliver QVC packages. 

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