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10-19-2021 01:28 PM
For the first time I can remember I had to return something to Amazon. Logged onto the website and arranged for a return. Was able to drop it off at our local Whole Foods. That was yesterday. Today I have my credit. Obviously, they know the item is being returned but they don't wait to actually receive the item to reimburse the customer. QVC are you listening????
10-19-2021 01:32 PM
QVC has a lot to learn from Amazon. Amazon has faster shipping and faster returns.
10-19-2021 01:36 PM - edited 10-19-2021 01:37 PM
I was told to just keep a book I had ordered for granddaughter and they gave me a credit for it.
I wanted to exchange for another title and Amazon just sent the new title for free.
I have had that happen another time, too. I ended up with a double order because my package was left somewhere else; I saw it had been delivered but it was not my door in the pic. They sent out another package for the next day free of charge and in the meantime the neighbor dropped off the first one.
I contacted Amazon and I was not charged for either one.
10-19-2021 01:42 PM
QVC does this too, but a little differently. You must send an email with the item information to QVC Easy Returns. As soon as they receive your email, your item is immediately refunded. I have returned a few this way and was credited on the very same day. Very easy. Thanks QVC!
10-19-2021 01:45 PM
@kaydee50 Definitely faster, but Amazon does own WF so it's automatically inside Amazon when you drop it off.
Probably helps that Amazon is many times larger than QVC.
10-19-2021 01:46 PM
I received a broken picture frame; it was clear that the package had been damaged before opening. I filled out the return slip online, UPS picked it up within a couple days, and I got a replacement coming within another couple of days. No questions asked at all, easy peasy.
10-19-2021 01:49 PM
Amazon is pretty amazing with their returns! We've experienced the same quick (almost too quick!) returns as the op.
10-19-2021 01:50 PM
@KatTx How did you do this? Please explain. TIA
10-19-2021 01:51 PM
@kaydee50 wrote:For the first time I can remember I had to return something to Amazon. Logged onto the website and arranged for a return. Was able to drop it off at our local Whole Foods. That was yesterday. Today I have my credit. Obviously, they know the item is being returned but they don't wait to actually receive the item to reimburse the customer. QVC are you listening????
The same thing happens if the Amazon return is dropped off at a UPS store or Kohls. I really don't think that the company can be compared to QVC.
10-19-2021 01:52 PM - edited 10-19-2021 01:56 PM
@CoffeeNut wrote:QVC has a lot to learn from Amazon. Amazon has faster shipping and faster returns.
@CoffeeNut Amazon also has a special deal with the USPS that no other retailer in the US has, giving them an unfair advantage. If I owned a business that did a lot of shipping, I'd be highly POed. Probably costs the rest of us too. The post office is so busy processing priority Amazon mail, they don't seem to have time to deliver QVC packages.
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