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10-19-2021 01:53 PM
@KatTx wrote:QVC does this too, but a little differently. You must send an email with the item information to QVC Easy Returns. As soon as they receive your email, your item is immediately refunded. I have returned a few this way and was credited on the very same day. Very easy. Thanks QVC!
I didn't know this. How did you know to send an email to Easy Returns? Not that I watch much, but have never heard this mentioned. And did you get free return shipping ala Amazon??
10-19-2021 02:01 PM
@millieshops wrote:@kaydee50 Definitely faster, but Amazon does own WF so it's automatically inside Amazon when you drop it off.
Probably helps that Amazon is many times larger than QVC.
@millieshops With Amazon, you have a choice of returning to WF, Kohl's or the UPS Store. They refund you immediately when you return to any of these places. You don't have to box the return either. Just take the item to the place you choose, and they will scan the return code from Amazon on your phone.
10-19-2021 02:12 PM
10-19-2021 02:14 PM
@NickNack wrote:
@millieshops wrote:@kaydee50 Definitely faster, but Amazon does own WF so it's automatically inside Amazon when you drop it off.
Probably helps that Amazon is many times larger than QVC.
@millieshops With Amazon, you have a choice of returning to WF, Kohl's or the UPS Store. They refund you immediately when you return to any of these places. You don't have to box the return either. Just take the item to the place you choose, and they will scan the return code from Amazon on your phone.
I love that you don't have to box the item. I did not know that about returning items to Amazon. The few times I've ever had to return things, the repacking and shipping part was the most annoying.
10-19-2021 02:19 PM
Hard to compare QVC to Amazon....no comparison....QVC revenue is about 3.3 Billion....
Amazon 221 Billion...
10-19-2021 02:53 PM
Even before Amazon had drop off centers, and used the USPS for returns, your account was often refunded before you even got home from dropping off your return.
QVC has the ability to do this too even if they aren't as big as Amazon, I would think. It's just a matter of scanning and tracking.
I'm not sure why it takes them sooooooo long to credit a return.
10-19-2021 02:59 PM - edited 10-19-2021 03:01 PM
@millieshops wrote:@kaydee50 Definitely faster, but Amazon does own WF so it's automatically inside Amazon when you drop it off.
Probably helps that Amazon is many times larger than QVC.
It is actually the other way around QVC is the largest retailer in the US. I just posted that in another comment section.
"Amazon, Facebook, TikTok and a growing number of venture-backed startups are all seeking to replicate QVC's success selling stuff via live demos and time-pressured promotions. But the original home shopping is still way ahead—for now
Qurate, with 22 million active customers, is the largest in the U.S. by far and still growing, adding 7.6 million new shoppers during 2020. Shares of Qurate, have delivered total returns of 300% in the past 12 months." Forbes
10-19-2021 04:09 PM
I disagree that QVC is the largest retailer, but I guess it depends on how you look at the numbers, Amazon would be considered the largest by far over QVC.
The previous poster's numbers regarding revenue for Amz and Q are as publicly listed.
Amz has BILLIONS more in sales and revenue than QVC. However, Amazon sells services as well, QVC doesn't really...no Alexa, streaming, Prime, etc.
Amazon allows private sellers similar to Ebay and now Walmart is doing it.
JP Morgan analysts say the following:
10-19-2021 04:16 PM
My company sells things on Amazon, and as such, I can tell you that customers do take advantage of the generous Amazon policies. I should not get into too much detail. But we have had buyers take certain items (the valuable parts) of products and return the rest to Amazon as defective. Then we are docked the full price and left with something we cannot use or sell. We do have the option, and have done so, of reporting these buyers to Amazon. Not sure if that does any good or not.
If customers take advantage of their policies - like not returning what they said was returned, or only part of it, then I think something may change down the road. Unfortunately there are many dishonest people out there.
I think it was LLBean that had a lifetime return policy. But they had to stop that. Apparently people were buying things at garage sales and then returning stuff to LLBean for credit. Or they were wearing things for years and years and then expected LLBean to give them a credit when they returned it, all worn and used up.
If people can find a way to game the system and get away with something for profit, they will.
10-19-2021 04:38 PM
I do my fair share of shopping with Amazon. However, sometimes, not all the time, returns are a hassle.
I have made a couple of returns in the past and the only way it was free for me to return the item was for me to go inside Kohls with the return. I would have been charged for all other return methods offered. Going into Kohls isn't convenient for me. It is convenient to drop my package in a UPS drop box.
I'm sure this is a partnership between Kohls and Amazon to increase foot traffic in Kohls and get more sales. Plus I was given $5.00 Kohls cash when I dropped off the return.
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