Community Chat

[NoelSeven]

I see the problem has already been resolved...

[Ibby114]

On 1/23/2014 KYToby said:

I seriously doubt Amazon is trying to compete with Zappos -- since they own Zappos!

I didn't know that! I wonder if Zappos tries to charge a restocking fee too. Never bought from them- and I only bought from Shoebuy once, years ago.

I recently bought from 6pm for the first time, I think they're Zappos owned. They were great! And very upfront about fees.

I'm pretty new buying from shoe websites, my favorite local shoe store closed after 20+ years!

[EmmaBunting]

I have another gripe with them. I bought my son a pair of boots for Christmas on Cyber Monday. 30% off all boots. Great! They boots were too big so I wanted to exchange them for the next size down. Nope. They wouldn't let me do a simple exchange so I could keep the same 30% discount. I had to return the boots and reorder them at the full price.

I was not happy. I've learned my lesson. Next time I will buy 5 different sizes to make sure I get the right one......then return the 4 that don't fit using their free shipping. I did not incur any restocking fees, by the way.......but the order was through Amazon, not an outside website.

This will end up costing them in additional shipping in the long run. But I've learned my lesson and will just order many different sizes and utilize the free shipping both ways. I still have to make a trip to UPS whether it's one pair or 4 I'm returning.

Stupid business decision. Amazon is going downhill fast if you ask me. I equate it to fb which was fine and dandy ......got everyone hooked.......then introduced the ads. Same thing with Amazon and their higher shipping, etc.

[pinkskates4]

On 1/23/2014 adelle38 said:

On 1/23/2014 Dagna said:

I hope Amazon isn't slipping. I have so enjoyed their Customer Service and the Amazon Prime account.

But I had a poor experience a couple of days ago with the CS - my first ever with them.

We were trying to watch a movie and it loaded fine and ran for about 5 minutes, then stopped then reloaded ran for about 10 minutes, stopped and tried to reload again and then a message came on the screen - Can't reload, call Amazon.

So I did and explained what I just said. The woman told me that probably my device was not compatible. I said we'd been watching movies for over a year on this device. She told me again it was probably not compatible - but that she would check for me and asked for the model number - which I gave her four times and she kept transposing the letters. Finally, I put my DH on the phone with her and he gave her the number a total of 3 times before she got it. After a long wait she came back and said the device was compatible after all. Then she told me that I was probably using the wrong account. I said I only had one account. After being on the phone with her for almost 30 minutes, she finally suggested we reboot - which you guessed it - fixed the problem.

I would have done that in the first place if I hadn't gotten the message to call Amazon on the screen. I thought there was something wrong with the account.

When I got a follow up email from Amazon asking me about the service, I complained - as I have here. I have heard nothing in response.

Anytime you have a streaming problem, the first thing to try is rebooting. It doesn't matter whether it's Amazon, Netflix, Hulu or whoever. Perhaps the rep assumed you had already done it.

I will definitely do that in the future. I had never had a problem like this - either with amazon or netflix before.

My complaint is that she didn't listen to what I told her and we spent 30 minutes to determine that the device was indeed compatible - which I had already explained - several times -was the case.

Had she simply asked me if I had tried rebooting - which yes apparently I should have known to do, but unfortunately didn't - we'd have taken much less time.

It would also have helped if the error message that came up on the screen suggested rebooting first, rather than just saying to call Amazon for assistance.

[Ibby114]

On 1/23/2014 EmmaBunting said:

I have another gripe with them. I bought my son a pair of boots for Christmas on Cyber Monday. 30% off all boots. Great! They boots were too big so I wanted to exchange them for the next size down. Nope. They wouldn't let me do a simple exchange so I could keep the same 30% discount. I had to return the boots and reorder them at the full price.

I was not happy. I've learned my lesson. Next time I will buy 5 different sizes to make sure I get the right one......then return the 4 that don't fit using their free shipping. I did not incur any restocking fees, by the way.......but the order was through Amazon, not an outside website.

This will end up costing them in additional shipping in the long run. But I've learned my lesson and will just order many different sizes and utilize the free shipping both ways. I still have to make a trip to UPS whether it's one pair or 4 I'm returning.

Stupid business decision. Amazon is going downhill fast if you ask me. I equate it to fb which was fine and dandy ......got everyone hooked.......then introduced the ads. Same thing with Amazon and their higher shipping, etc.

Wow, like I said. Amazon [not so] Prime! I'm glad they didn't try to hit you with a restocking fee. I emailed them to find out their rules/guidelines with restocking fees so I'm better informed for the future.

[mousiegirl]

I would leave a bad review, and bug the heck out of Amazon, which I had to do once, and they refunded me everything. Their customer service is usually wonderful. I really don't understand the purpose of "prime." I am not, but I receive my items so fast it surprises me.

[Ibby114]

I need prime for my kids college books- they always tell me at last minute 'I need this/that by Tuesday!'. Usually I'm not in a rush for items. I'm a QVC shopper, I'm used to waiting!

On occasion a book might not have been offered via Prime. Delivery took weeks, college professors are only so patient & understanding!

[adelle38]

On 1/23/2014 ibb38 said:

I need prime for my kids college books- they always tell me at last minute 'I need this/that by Tuesday!'. Usually I'm not in a rush for items. I'm a QVC shopper, I'm used to waiting!

On occasion a book might not have been offered via Prime. Delivery took weeks, college professors are only so patient & understanding!

Wow and I thought college professors were self centered jerks when I was in college! How do they expect you to get books at the last minute?

[Krimpette]

I've not seen any signs of Amazon going downhill. However, I have complained to them…twice now…about LaserShip delivery service. My first complaint was a couple of months ago when they didn't deliver until 10PM. Well, then came last night. My doorbell rang at 11:15PM, waking me out of a sound sleep. And I thought I heard a package hit the front door. Needless to say, I did not got down and open the door at that hour, especially since I had not been expecting any deliveries. But when I checked this morning, there were two packages!!! Only thing is……they were not even for me! They were for my next door neighbor!!!!!!!!! I did call all the parties involved and issued complaints. The LaserShip lady was mortified at the hour of delivery, not to mention the mis-delivery. I'm not a night-owl and hearing my doorbell ring at 11:15P, scared the wits out of me!!!!!!

[mousiegirl]

On 1/23/2014 ibb38 said:

I need prime for my kids college books- they always tell me at last minute 'I need this/that by Tuesday!'. Usually I'm not in a rush for items. I'm a QVC shopper, I'm used to waiting!

On occasion a book might not have been offered via Prime. Delivery took weeks, college professors are only so patient & understanding!

I can relate. I finally told DD to get a list of books she will need, and ordered them all at once.