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Respected Contributor
Posts: 2,890
Registered: ‎03-19-2010

Amazon customer service down?

I have tried calling a few times to talk to customer service about a return I made. Never have encountered the phone service being down.
Honored Contributor
Posts: 43,132
Registered: ‎03-09-2010

Re: Amazon customer service down?

i wouldnt be surprised.......especially with what happened today.

i could not get my alexa devices to work earlier.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein
Honored Contributor
Posts: 8,640
Registered: ‎01-27-2014

Re: Amazon customer service down?

Amazon had a massive outage of their servers (and their hosting services are used throughout many industries and companies). It's been in the news. It impacted one of the vendor services I use at work. The checkout guy at Publix tonight told me it impacted their customer info. They will have everything up soon....try to be patient. 

Respected Contributor
Posts: 2,890
Registered: ‎03-19-2010

Re: Amazon customer service down?

Smiley HappyOh my. I did google it and I found nothing about an outage today. Thank you to those that responded with the answer to my question.  Much appreciated.  

Frequent Contributor
Posts: 101
Registered: ‎08-13-2013

Re: Amazon customer service down?

If you are interested in reading about it search for "AWS outage" and you will find the stories.  It had a global impact.

Respected Contributor
Posts: 4,492
Registered: ‎01-13-2012

Re: Amazon customer service down?

Amazon website works fine. I just returned an item.

Respected Contributor
Posts: 2,890
Registered: ‎03-19-2010

Re: Amazon customer service down?


@YanksFan wrote:

If you are interested in reading about it search for "AWS outage" and you will find the stories.  It had a global impact.


@YanksFan SF Giants Fan here.  Thank for the information.  Heading there now.  

Respected Contributor
Posts: 2,890
Registered: ‎03-19-2010

Re: Amazon customer service down?

[ Edited ]

@bargainsgirl wrote:

Amazon website works fine. I just returned an item.


@bargainsgirl Yes it was when I checked too. But after that I called their phone CS because I couldn't solve issue on their website. But yes. Websight was up when I checked before trying to reach their phone.
Respected Contributor
Posts: 2,890
Registered: ‎03-19-2010

Re: Amazon customer service down?

Oh my. It is remarkable to me how one computer glitch can take down sites in the whole world. Kinda scary.
Contributor
Posts: 31
Registered: ‎01-04-2013

Re: Amazon customer service down?

Not sure what time they went down. I talked to Amazon customer service today 12 o'clock noon pst.  No problem at all.