Amazon account compromised

lulu2 · ‎03-09-2010

Yesterday I received an email from Amazon confirming an order I'd placed. I knew I had not placed any order so went to my Amazon account and sure enough, I had purchased an item and was having it sent to a third party. There for my viewing was the name, address and telephone number receiving the item. The purchased was made using almost $2500 of Cash Back rewards from Discover.

I could still cancel the order. (which I did) I changed my password and removed my payment methods. I contacted Amazon as well as Discover.

Today I received a call from Amazon Fraud department. The person insisted someone had accessed my credit card account elsewhere. I believe they accessed my Amazon account. If you use Discover with Amazon, when it comes time to pay, they ask if you'd like to use your Cash Back Rewards. My password is unique to Amazon. I believe someone associated with Amazon used my account.

Any thoughts would be helpful.

brii · ‎06-20-2010

Omgosh. That is terrible.

Lipstickdiva · ‎03-10-2010

Holy cow!

croemer · ‎03-10-2010

Yikes...scary.

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**Careful... I have caps lock and I am not afraid to use it.**

terrier3 · ‎03-10-2010

I had something even weirder happen to me.

I received a portable heater and some kind of tool at my address and with my name...but they didn't use my Amazon account.

VioletEyes · ‎03-12-2010

I hope you are able to get this straightened out. I know how upsetting it is.

lovescats · ‎03-10-2010

That's awful. Have you contacted Discover? What did they tell you.

lulu2 · ‎03-09-2010

Thank you for your responses.

I had no problem cancelling the order and credit card. (and restoring my Cash back rewards) Even if I had not caught the order when it was early enough to cancel, Discover assured me I had ZERO responsibility.

My real problem was the guy from Amazon who simply would not accept the possibility that it was not my credit card that had been compromised rather the Amazon account. The fact that my Amazon account had a unique password and (as far as I know) Amazon is the only account I have that asks if I want to use my Cash Back Rewards.

The third party's name, address and telephone number was removed from my account and I was told, if I'd kept a copy of it, do not try to contact that person. He also wanted to know if I'd given that information to Discover. When I said yes, he said "OH".

brii · ‎06-20-2010

On 1/23/2015 lulu2 said:

The third party's name, address and telephone number was removed from my account and I was told, if I'd kept a copy of it, do not try to contact that person. He also wanted to know if I'd given that information to Discover. When I said yes, he said "OH".

That's interesting...