Community Chat

[JeanLouiseFinch]

I know I need to reach out to Amazon, and I will tomorrow.  I just don't have the time right now as we're leaving the house shortly.  

I have a dilemma.  I had an Amazon order that I was waiting for today. I checked for updates often.  When I saw it was delivered my heart sank.  Then I got perturbed.  The delivery picture was NOT our front porch and I didn't know whose porch it was.   I was annoyed because I was waiting on the second (replacement) shipment of ribbon to wrap a birthday gift for tonight.  The first one could be in Timbuktu for all I know, but then the replacement didn't make it here either?!.  I went through the steps online, then talked with an agent and Amazon refunded.  Just to try one last thing, I forwarded the picture to DH and he drove around the neighborhood looking for a match.  He ended up finding the house and the package was still there on the porch. The homeowner was being a stickler but eventually relented and gave DH the package.  I was able to make the gift look nice.  Yay!

But...I ended up with the merchandise and the refund so that isn't right.  Can I contact Amazon tomorrow and have them reprocess the charge?  

[Shelbelle]

Of course you can contact them tomorrow. My guess is that if you get someone really nice they will just tell you to forget being recharged and so sorry you were inconvenienced like you were. It sounds like it was a small amount. 

[Kachina624]

I'd consider the price of the ribbon to be gas and inconvenience money and forget the whole thing.

[Shelbelle]

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@Kachina624 wrote:

I'd consider the price of the ribbon to be gas and inconvenience money and forget the whole thing.

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I was going to say that too but I decided to go with her being honest instead. But sounds like her claim is very small potatoes, and Amz will be happy to dismiss it. 

[OKPrincess]

I've never been able to talk to anyone from Amazon.

I had the strangest thing happen two weeks ago. I received notification that my item was refunded since I initiated the return.

I never initiated a return, I still have my item and the money was refunded to my account.

I tried to reach out but couldn't find a phone number.

Good luck getting in touch with a live person.

[magicmoodz]

@JeanLouiseFinch 

Yes you can. In fact, I think you can do it right online.

[Shelbelle]

The phone number for Amz CS is  888 280 4331

I have never had any trouble getting to speak with a live person. 

[Q-Checker]

I have had the experience of a misdelivered package by Amazon at least several times in my townhouse community. With one exception, the packages were re-delivered to me by the various kind neighbors who inadvertently received them. On the one occasion when I did not receive a likely misdelivered package, Amazon  cheerfully and quickly re-sent the item.

I once noticed a credit on my statement which should have gone to someone else. I reported this to Amazon, and they thanked me for reporting the error and told me to pay the billl as was received, including the erroneous credit. The credit was far from chump change.  Experiences like that have kept me as a 100% loyal and frequent Amazon customer. Except for the Q, I seldom order from anyone else.

[ThinkingOutLoud]

If you reach out to Amazon and they keep the refund as is, just pay it forward with someone else.

[lynnie61]

I'm sure Amazon will say keep it, but I would still call.  

Two years ago, I had a similar situation with EBay.  Never got a delivery, after two-three weeks after the ship date, I requested a refund.  Well, about 5 more weeks go by, and the package finally arrived.

I contacted eBay, saying I want to repay the refund.  They said to contact the seller, I did.  Weeks no answer.  I donated that amount to one of my charities.  eBay said they couldn't recharge it.  It was $60.  I just wanted to do the right thing.  One and only time I did not get a shipment when expected.  Was just weird it did show up almost 8 weeks after purchase date.