Re: Amazon Oops

Venezia · ‎03-09-2010

I would definitely contact Amazon about reprocessing the charge. Then it's up to them. If they do, you'll have only paid what you were supposed to. If they don't, at least you've been honest about it.

I had a refund from QVC over a year ago for an order that hadn't appeared after 3 weeks (seemed to be stalled in transit somewhere).

About a week or so later, the package arrived in perfect condition (and in time for the Christmas gift it was intended as). I notified QVC and they reprocessed the charge and thanked me for letting them know.

I'd rather be upfront about these things. "Do unto others..."

"" A little learning is a dangerous thing."-Alexander Pope

SloopJohnB · ‎04-25-2020

@JeanLouiseFinch wrote:
I know I need to reach out to Amazon, and I will tomorrow. I just don't have the time right now as we're leaving the house shortly.

I have a dilemma. I had an Amazon order that I was waiting for today. I checked for updates often. When I saw it was delivered my heart sank. Then I got perturbed. The delivery picture was NOT our front porch and I didn't know whose porch it was. I was annoyed because I was waiting on the second (replacement) shipment of ribbon to wrap a birthday gift for tonight. The first one could be in Timbuktu for all I know, but then the replacement didn't make it here either?!. I went through the steps online, then talked with an agent and Amazon refunded. Just to try one last thing, I forwarded the picture to DH and he drove around the neighborhood looking for a match. He ended up finding the house and the package was still there on the porch. The homeowner was being a stickler but eventually relented and gave DH the package. I was able to make the gift look nice. Yay!

But...I ended up with the merchandise and the refund so that isn't right. Can I contact Amazon tomorrow and have them reprocess the charge?

My takeaway from this story is the nervy homeowner who at first didn't want to give your DH the package. It obviously wasn't hers and your DH did have a pic of it on his phone. I think I would have just been my own "porch pirate" and taken MY package back since it was sitting there anyway and obviously with your name on it. 🕵

I would give everything I own just to have you back again.......David Gates of Bread

shoesnbags · ‎03-10-2010

@JeanLouiseFinch

What was the homeowner being a stickler about? Wasn't it your name and address on the package, and not theirs? It would seem like a simple thing to look at your husband's ID and see that the package was supposed to go to his house. Sounds as if they just wanted to keep your package. I'm happy for you that you finally got it, and on time too.

"Breathe in, breathe out, move on." Jimmy Buffett

BlueFinch · ‎08-31-2019

About a year ago, I ordered glucose test strips from Amazon and they doubled the order, only charging for one. And, these are a little expensive.

I called them and told them about the error and that I would be glad to pay for the additional supply. The CS guy was so nice. He immediately told me that it was their error and my lucky day. He refused to charge me.

This is what often happens, if the error is due to the sender. But, if it was the delivery service making the error, it's really not the sender's fault. So, I'd call Ammy and let them know. They'll probably say it's fine and refund is not necessary, but you'll feel better.

Catch71 · ‎03-09-2010

@JeanLouiseFinch wrote:
I know I need to reach out to Amazon, and I will tomorrow. I just don't have the time right now as we're leaving the house shortly.

I have a dilemma. I had an Amazon order that I was waiting for today. I checked for updates often. When I saw it was delivered my heart sank. Then I got perturbed. The delivery picture was NOT our front porch and I didn't know whose porch it was. I was annoyed because I was waiting on the second (replacement) shipment of ribbon to wrap a birthday gift for tonight. The first one could be in Timbuktu for all I know, but then the replacement didn't make it here either?!. I went through the steps online, then talked with an agent and Amazon refunded. Just to try one last thing, I forwarded the picture to DH and he drove around the neighborhood looking for a match. He ended up finding the house and the package was still there on the porch. The homeowner was being a stickler but eventually relented and gave DH the package. I was able to make the gift look nice. Yay!

But...I ended up with the merchandise and the refund so that isn't right. Can I contact Amazon tomorrow and have them reprocess the charge?

May I ask how you ever spoke with someone? I had a weird thing happen and cannot speak with anyone. My problem doesn't fit any of the categories they list on the website. The only phone number I found is a recording.

Catch71 · ‎03-09-2010

Right before the holidays I had two things to return to Amazon. I went online and filled out the info. They emailed me a QR code (1) which covered both items. They processed a refund the next day for both items. A few days after Christmas I got a strange email from them. They said 1 of the items they reimbursed me for was not returned to them. They also said they received 2 orders back from me that I didn't order! I guess UPS messed up somewhere. I have my receipt for what I dropped off. They are saying I will be charged if I don't return the item I was refunded for. What a mess! On my order page it says the item is in transit. Hope they don't charge me because I dropped it off at UPS.

I think my two returns were not,packed together at UPS or someone at UPS stole the item and didn't return it to Amazon, it was a book.

Shelbelle · ‎03-09-2010

@Catch71 wrote:
@JeanLouiseFinch wrote:
I know I need to reach out to Amazon, and I will tomorrow. I just don't have the time right now as we're leaving the house shortly.

I have a dilemma. I had an Amazon order that I was waiting for today. I checked for updates often. When I saw it was delivered my heart sank. Then I got perturbed. The delivery picture was NOT our front porch and I didn't know whose porch it was. I was annoyed because I was waiting on the second (replacement) shipment of ribbon to wrap a birthday gift for tonight. The first one could be in Timbuktu for all I know, but then the replacement didn't make it here either?!. I went through the steps online, then talked with an agent and Amazon refunded. Just to try one last thing, I forwarded the picture to DH and he drove around the neighborhood looking for a match. He ended up finding the house and the package was still there on the porch. The homeowner was being a stickler but eventually relented and gave DH the package. I was able to make the gift look nice. Yay!

But...I ended up with the merchandise and the refund so that isn't right. Can I contact Amazon tomorrow and have them reprocess the charge?
May I ask how you ever spoke with someone? I had a weird thing happen and cannot speak with anyone. My problem doesn't fit any of the categories they list on the website. The only phone number I found is a recording.

Call the number I posted, and if nothing works for you on the prompts, just hit 0, you will also have an option for someone to call you back instead of holding, I have done that too, never had a problem getting a live person.