@ALRATIBA I have 31 items on my Subscribe&Save that are delivered each month. This month: NOTHING ARRIVED. I received an email stating that there was a "problem." I called CS and was told the S&S order was "lost." I inquired how that could have happened? (Maybe stolen??) There are always MANY boxes. Anyway, they refunded me for all the "lost" items BUT I had to spend quite a bit of time RE-ORDERING EACH ONE.
Also, had an incident ordering an item (trash can) from a 3rd party vendor that Amazon handled. I ordered and then about 10 minutes later pulled up order ONLY TO FIND that vendor was charging me $50.00 for SHIPPING!!!
I IMMEDIATELY CANCELLED THE ORDER and ordered another trash can with free shipping. The ORIGINAL VENDOR SENT THE item I CANCELLED ANYWAY! I was furious.
Had a LOT of aggrevation and "back-an-forth" with Amazon because 3'rd party vendor was either unavailable or unwilling to take the item back at THEIR EXPENSE.
Amazon sent me free shipping label for UPS to return item to 3rd party vendor but item so HEAVY I had to pay someone to bring it downstairs to my car.
I will finally return to UPS tmrw. Amazon told me 3rd party vendor will immediately refund my $$ and if, for any reason, they don't, then Amazon will do so.
LESSON: Be very careful when ordering from "marketplace" 3rd-party vendors from Amazon!