Community Chat

[KailaS]

I am so sorry this happened to you. How stressful for you.

I also have been on the phone with Amazon, including today, about an account problem, but not hacking. I am sick of their AI, sick of being told that everything is resolved when it is not, and annoyed that everything seems to be set up to keep customers on the hook for a long stretch while little has been done at their end. 

I wish you well.  I do not envy your stress.

[shoekitty]

@MamaWick   your situation sent chills through my body, no kidding. What a horror story. Call your newspaper lol. I have been trying to order less from them. The only reason I do order from them is , irs convenient. Everything, everything just about can be ordered from another company.  I have started to do that. I ordered everything, food, Whole Foods, toiletries, you name it. I send stuff to my grands, kids etc.  I don't like the heart of Amazon, it goes against my grain and some of my ethics   But I do it.  So I am easing out. They have put many of our local stores out of business, Idont  shop Walmart either. I need to put my money where my mouth is.  lol. I did cut back by a few thousand last year, this year is way more. I am just sending you hugs for your situation. That has to be so frustrating they don't tke this issue a little more seriously!!!

[Shelbelle]

I m also not a big Amz fan, I dont even have Prime and my orders are few and far between. Cant stand the 3rd party sellers who are allowed to change their prices every hour on the hour. I find much better prices often elsewhere. I do like amz for buying their gift cards since most people do buy from them. 

[pachutabelle]

The same thing happened to me on Friday.  I was sitting here fat, dumb and happy watching A Place To Call Home on Prime Video when all of a sudden it went off and a screen came up With a code and QR code.  I tried to go to my Amazon account but could not sign in and it said I didn't have an account.  It is NOT easy to find a number at Amazon to actually speak with a human.  Anyway here it is Monday and I still am not into my account but have been told tomorrow I should be.  I watch tv on a Firestick, read on a Kindle. Nothing was ordered.  I guess I caught it fast enough. Didn't realize I am so dependent on Amazon!

Here are the #'s I have.  1 800 388-5512 best for me

1 206 922-0880.

I'm too old for this aggravation!

[San Antonio Gal]

I am also sorry this happened to you @MamaWick .  What a mess.  Please keep us updated.  

[icezeus]

I hope that you get this straightened out soon. 

I thank you for this reminder about safety with our passwords. I order from Amazon a lot. 

I have just enabled 2 step verification via their website.

[pachutabelle]

I had two step verification and had changed my password recently.  Evidently it did not help.

[Ainhisg]

@MamaWick so very, very sorry this happened to you!  I order from Amazon and/or Walmart almost daily.  I would be lost without both!  Please let us know how you get this resolved.  Hopefully, it won't be too much longer.

[CalmInHeart]

I feel for you.  This happened to me on PayPal twice in 1 week in August. It took a while to get things straightened out at my bank and at PayPal. 

My bank said they would stop payment on these charges the cycle after the one that night. Luckily, they didn't go through but if they had, the bank would have refunded me.

I went to the bank and got a new card each time. 

[Judaline]

---

@Mary Bailey wrote:

OMG that's terrifying!  Did Amazon block the other account so you can create new account and get back into everything?  What a mess.  

A few months ago I got code text for my Amazon account that I did not request.  I logged out of everything and changed my password.  It was a PIA. 

Your experience scares me again.  

I'm sorry it's not an easy fix.  

---

I thought amazon was safe. I can't believe they aren't 'on it' right now!