Community Chat

[Teddixat]

@ciao_bella    I order a lot from Amazon.  The policy that items must be returned unused, etc. does not always apply.  I recently purchased a rotating curling iron.  I immediately opened and tried it but the barrel was too long and too large.  I immediately started a return and got fully refunded.  You have to try some things before you can determine if they work, etc.    I also return very little 

[kitty60]

After owning and running s small business for over 25 years such things have to be figured in as a cost of doing business.  Being a third party seller may give a small business an opportunity to grow but that includes additional risk. 

[riley1]

I don't sell on Amazon but several years I had an order for fabric. This was on my site and in our terms and conditions, it clearly states that computer moniters differ and if you weren't sure of the color, a sample would be sent to you at no charge.

Well, the customer put the order in and when she received it she claimed it was not what was shown on the computer. She filed a claim with her CC company and they credited her the cost AND she got to keep the fabric! 

I was really po'd but there was nothing I could do at that point. A trip to court would have cost more than the price of the fabric.

Sometimes this is the price of doing business today - it's not right but it happens.

[KittySoftPaws]

@Puppy Lips  I am assuming that you have contacted Amazon to tell them what happened? Do you have the option of placing a "no return policy" on your items? Can you block a buyer that does this, from future purchases with you? You can do all of these things on Ebay, but I know nothing of selling on Amazon. I have however seen some items on Amazon that clearly do not allow returns. 

[songbird]

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@Teddixat wrote:

@ciao_bella    I order a lot from Amazon.  The policy that items must be returned unused, etc. does not always apply.  I recently purchased a rotating curling iron.  I immediately opened and tried it but the barrel was too long and too large.  I immediately started a return and got fully refunded.  You have to try some things before you can determine if they work, etc.    I also return very little 

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I'm the same way.  One reason I like Amazon so much. 

[KittySoftPaws]

@Kachina624  I agree hard to prove, but odds are slim that the items were missing. To me, if the buyer didn't receive all the items they should have, then why not contact either Amazon or the seller? Both are always an option. In fact, it is one of the reasons a buyer can check off as to why they are returning something. The fact that they didn't do either speaks volumes to me.

[KittySoftPaws]

@Teddixat  Yeah, but she is saying that the buyer took some of the "parts" from the product and sent the rest back. Therefore she cannot resell the item and has taken a complete loss. 

[Puppy Lips]

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@KittySoftPaws wrote:

@Puppy Lips  I am assuming that you have contacted Amazon to tell them what happened? Do you have the option of placing a "no return policy" on your items? Can you block a buyer that does this, from future purchases with you? You can do all of these things on Ebay, but I know nothing of selling on Amazon. I have however seen some items on Amazon that clearly do not allow returns. 

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@KittySoftPaws Yes we contaced Amazon and have filed a claim and complaint.  I am not sure if we can state No Returns on our account.  If we did, I would think that might affect sales.  I don't think we can block a buyer.  But in theory, this buyer will have a "record" with Amazon.  

And actually, another issue just came about.  A buyer stated that he did not get an item, even though we tracked it and it was delivered.  Amazon refunded the guy's money, even though they told us it was up to us whether or not to refund them.  Working with Amazon, as a seller, has been very frustrating. 

[tansy]

You said earlier, I think, @Puppy Lips, that your site didn't attract many buyers.  I assume you are still making a profit despite these issues 🤷‍♀️ with Amazon.

I have had a few incidents where my package is misdelivered.

[Kachina624]

@KittySoftPaws.  Who can prove the parts were ever in the box?  Amazon has no choice but to give the benefit of doubt.  I bet they have a way, however, of assuring the customer doesn't pull the same stunt again.

I once received an Amazon hand vac that didn't have a charging cord in the box.