Community Chat

[Puppy Lips]

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@SilleeMee wrote:

Maybe I'm wrong but isn't there some kind of insurance for business losses?

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@SilleeMee I suppose there would be.  But the premiums would cost way more than our losses, I am sure.

[Mom2Dogs]

@SilleeMee. There is probably a decent deductible so maybe not worth if to file a claim...file to many and you get dropped. 

[SilleeMee]

It's a shame.

@Mom2Dogs 

@Puppy Lips 

[We rescue cats]

@Puppy Lips  I'm so sorry and wish there was a way for you to get the resolution you deserve in this, Amazon is a beast for sure. We buy a lot from Amazon, every week several packages arrive from them but I did not ever think about the sad part of dealing with the suppliers and how they can lose. It seems that there should be some sort of arbitration for the sellers to seek protection from such abuse. I would hope that Amazon tracks their problem customers.

I'm feeling really guilty now, I bought a window air conditioner that had the size incorrect in the description, when it arrived it was too large to fit the window opening. I contacted Amazon to return it but was told I could not due to the refrigerant. I was then told to keep it or donate it but they refunded me immediately. I bet I cost that company whatever they had paid for the air conditioner.

[Kachina624]

@ciao_bella.  Does this mean if something breaks because it's  defective, it can't be returned?

[Puppy Lips]

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@We rescue cats wrote:

@Puppy Lips  I'm so sorry and wish there was a way for you to get the resolution you deserve in this, Amazon is a beast for sure. We buy a lot from Amazon, every week several packages arrive from them but I did not ever think about the sad part of dealing with the suppliers and how they can lose. It seems that there should be some sort of arbitration for the sellers to seek protection from such abuse. I would hope that Amazon tracks their problem customers.

I'm feeling really guilty now, I bought a window air conditioner that had the size incorrect in the description, when it arrived it was too large to fit the window opening. I contacted Amazon to return it but was told I could not due to the refrigerant. I was then told to keep it or donate it but they refunded me immediately. I bet I cost that company whatever they had paid for the air conditioner.

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@We rescue cats Well that was the company's fault for having bad info about their product.  But, yes, I am sure they lost out.  We buy from Amazon too.  We resisted for many years, but sometimes their prices and convenience can't be beat.  We bought ourselves new cell phones yesterday.  In the afternoon I picked out a case on Amazon.  It was at my front door before 9:00 AM this morning.  That is close to insane in my mind, that it was delivered in like 18 hours.

[CrazyDaisy]

Actually it was the customer you have the issue with, not Amazon.  You choose to sell through Amazon site you have to accept that complaints may not go your way.  If you are not happy with Amazon's resolutions perhaps other platforms would work better for you.

[Puppy Lips]

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@Kachina624 wrote:

@ciao_bella.  Does this mean if something breaks because it's  defective, it can't be returned?

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@Kachina624 No, not at all.  Most of the items we sell are not something that would "break."  But if it did, or course we would replace it.  This item had sealed packages in it. The opens were cut open, the guy took the specific ones that he wanted from each package, and returned the rest, saying that it came like that.  The kid is a thief and he knew exactly what he was doing.

[geezerette]

Aren't losses like that considered a tax write-off?

[Puppy Lips]

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@CrazyDaisy wrote:

Actually it was the customer you have the issue with, not Amazon.  You choose to sell through Amazon site you have to accept that complaints may not go your way.  If you are not happy with Amazon's resolutions perhaps other platforms would work better for you.

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@CrazyDaisy Yes it was the customer who was the thief.  We have been selling on Amazon for years, with a very good rating.  Why on earth would we send out a product that had been opened and raided?  Amazon makes way more on our fees and the percentage of sales than any one person I would think.  It would just be nice if Amazon gave some consideration to their third party sellers who work so hard to make money for themselves and for Amazon.