Community Chat

[vermint]

@Annabellethecat66  In addition to what others have said about QVC only charges to ship to you, and for you to ship it back to them (unless you pay that fee yourself at the PO)---If the reason for the return is QVC's MISTAKE, they should not be deducting shipping from your return.

[geezerette]

@Annabellethecat66 

The "original shipping and handling" is the charge to ship to you.  That is always deducted, unless the problem is QVC's fault.

The $10.95 is the return shipping fee.  Which should be on the QVC return label.  Which is also always charged unless the problem is QVC's fault.

I don't know if the return fee has gone up since you first ordered some of your items, however.

[elated]

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@Annabellethecat66 wrote:

OMG!  So I went back to some temptations I'm returning.

It now says on my printout this verbatim..

"$10.95 will be deducted from your refund or merchandise credit along with the original shipping and handling."

So I checked that I wanted refund to my original payment which is a Debit card (same as cash).

When I checked "Not good value"; that amount is what came up.

I tried also, "Wrong color ordered".  I was being honest by saying "I ordered the wrong color".  My daughter likes gray not taupe.

I KNOW the first on I'm returning said $8.95.  Maybe it's the amount of refunds?  I have no idea.

It might be this one that was only $19.95 to start with.  I know one was $8.95 and this is now $10.95.

I told CS lady that I get a lot of compliments on my Isaac bright clothes.  I send so many people to QVC; but I'm going to be rethinking that!

I told her I realize she just has to deal with the public.  However if she's asked to please say I was Avery dissatisfied customer.

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You are being charged for using their return label plus you don't get your original shipping & handling fee back. I think this is what you are asking.

[millieshops]

@catter70    I think the 8.95 is the return fee for heavy or even for awkward-sized packages.   Otherwise the return fee is 6.95.   It's not a new and different charge although for anyone who hasn't been shopping for a couple of years, I suspect it feels new and different.

[Kachina624]

If it was Temptations she returned, it was a heavy package and would have warranted the $10.95 charge rather than the usual charge of $6.95 to return a garment.

@Annabellethecat66    Returns are costly.  You paid $3.50 or more (probably more) to have the item sent to you plus you were charged to return it to QVC since the reason for the return was your error.

Moral to the story:  Dont order unless You're absolutely sure of the size and color.  On inexpensive items, it may be cheaper to ditch the item rather than return it

[TheMemphisVette]

			you pay	you get back	you net
item price	19.99	you get this back		19.99
tax	0.52	you get this back		0.52
shipping to customer	5.5	you do NOT get this back	5.5
shipping back to q	10.95	you have to pay this	10.95
total			16.45	20.51	4.06
if you want to exchange for color or size and they have it, you pay no shipping back or for exchanged item to you

[bikerbabe]

@TheMemphisVette

So she gets a net $4 back, unless it was their error?

[Annabellethecat66]

@TheMemphisVette @Thank you, thank you for verifying what I typed here.

I hope @Kachina624  sees this.  Humm..hopefully she now has an idea of what I'm talking about.

Sorry, but I'm a little touchy these days.  I know my brain is slow to catch up, but I can still read and I typed in EXACTLY what was said in the paper.

Again @TheMemphisVette  you are so kind to verify what I was saying.  Think of this is a hug from two of my chub arms.  

I still can't figure out why either the scale is lying or where those few ounces I lost dropped from.

[geezerette]

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@Annabellethecat66 wrote:

@TheMemphisVette @Thank you, thank you for verifying what I typed here.

I hope @Kachina624  sees this.  Humm..hopefully she now has an idea of what I'm talking about.

Sorry, but I'm a little touchy these days.  I know my brain is slow to catch up, but I can still read and I typed in EXACTLY what was said in the paper.

Again @TheMemphisVette  you are so kind to verify what I was saying.  Think of this is a hug from two of my chub arms.  

I still can't figure out why either the scale is lying or where those few ounces I lost dropped from.

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@Annabellethecat66 

That is the same thing @Kachina624 said.  And what I said.  You are charged shipping both ways unless it's a QVC error.

Or unless you pay return shipping yourself.

[Annabellethecat66]

Ever notice where there's always someone who's willing to tell us/me what fools we are for doing something?

I often wonder if these same people have a fact checker in their lives?

Stupid me.  They don't make mistakes so I guess a fact checker is not necessary in their lives.

The only good thing about being old is we don't have to associate ourselves with them.

Hold your applause please.