Community Chat

[Annabellethecat66]

I'm sure this was addressed by you guys before now.

However, I just today realized they are also charging an additional $8.95 on top of the shipping and handling both ways.

I lost a few ounces while I've been recooperating from my fall.  I'm still not totally 'with the program', I call it.

Between QVC sending things that were to go to my daughter (but came to me); and wrong size etc, I've had to send quite a lot of things back!

I'm still trying to figure out what fits and what fits where.

I just called CS And she said yes but it depends on the reason.

So I bought my daughter some Temptations that was $19.95.  Well by the time they subtract it (wrong color and went to me was supposed to go to her), it's almost to the point where I'll owe them MORE money to take it back.

Anyway, I think if I'd been coming on here with you ladies like I used to, I'd have seen that.  Like I always say, "Live and learn".

I will try to come on here more often so I don't miss this stuff.😘

[SouthernBee]

@Annabellethecat66 : This made my day seeing your post. We  have really missed you but understand. Continued prayers for healing and strength.

[catter70]

Good to see you back. What is that addtional fee of $8.95 for?  I rarely ever buy anything, but would like to know just in case, 

[Annabellethecat66]

I'll go look it up and type in exactly what it says.Stay tuned here!

[icezeus]

@Annabellethecat66 

Glad to see that you are back. I was thinking about you the other day and wondering how you have been doing with your recovery.

[CAcableGirl2]

@Annabellethecat66   I've purchased several items over the last few weeks and have not seen that charge.   I wonder what it is?

Maybe for check processing, running your card multiple times, expedited shipping, returns on something customized?  That is really interesting and I'm curious on what it could be as well.  If they start putting another charge on my orders of $8.95, that will probably really curtail my shopping here. 

[Kachina624]

@Annabellethecat66    I have no idea what you're talking about.  I haven't been charged any extra fee and I order quite a bit.  Perhaps you're confused about something?

[Bird mama]

Hey @Annabellethecat66   good to see ya.  Are you using the Q return label?  If so, yea, they take it off the top with that one.  

[geezerette]

There isn't an extra charge other than shipping and return shipping.  The return shipping is sometimes deducted as a separate charge now, though.  Which I think can be confusing.

However, if you paid for your own return and they charge you for their return label, you need to contact customer service for a refund of that charge.

[Annabellethecat66]

OMG!  So I went back to some temptations I'm returning.

It now says on my printout this verbatim..

"$10.95 will be deducted from your refund or merchandise credit along with the original shipping and handling."

So I checked that I wanted refund to my original payment which is a Debit card (same as cash).

When I checked "Not good value"; that amount is what came up.

I tried also, "Wrong color ordered".  I was being honest by saying "I ordered the wrong color".  My daughter likes gray not taupe.

I KNOW the first on I'm returning said $8.95.  Maybe it's the amount of refunds?  I have no idea.

It might be this one that was only $19.95 to start with.  I know one was $8.95 and this is now $10.95.

I told CS lady that I get a lot of compliments on my Isaac bright clothes.  I send so many people to QVC; but I'm going to be rethinking that!

I told her I realize she just has to deal with the public.  However if she's asked to please say I was Avery dissatisfied customer.