Community Chat

[Moonchilde]

I ordered a couple of food items from Figi’s. They were shipped on Friday via Fedex Surepost and are due to arrive 12/8-12/12. Seriously? I’m not worried about the fruitcake, I know it will keep. But I ordered a chocolate sponge roll as well. I had assumed it would be perishable. There is no dry ice that will remain even cold at 4+ days. Unlike UPS, Fedex doesn’t offer a shipping upgrade. I can’t pay to have Fedex deliver it sooner, they won’t (I called and asked).

How can the sponge roll remain fresh-tasting and not be all dried out at (potentially) two weeks if you count when it was baked and wrapped, dry ice or no dry ice? I think it’s a stupid move to take that long to ship and receive food - how can it possibly taste its best, and don’t they get tons of bad reviews because of this? If I’d had any idea I would have paid for upgraded shipping.

Has anyone gotten similar products with a similar delay, and how was the food? This has me SMH.

[fthunt]

Yes, have ordered from various websites - even fish from Alaska - and with longer delivery time than you are experiencing.  Never received spoiled items - even when dry ice was mostly gone, the food was still packed in a cooler container and everything has always been frozen solid.    Not to worry.

[SahmIam]

If the vendor chooses to ship it that way (and it is up to the vendor, not QVC), either they really don't care how it arrives OR they've not had any issues with the product arriving less than perfect. 

I had cookies come that way and was shocked because baked goods have always arrived within 48 hours but these came via ground and took almost 8 days. We expected nothing but crumbs (and stale at that) but they were perfect...surprised us!

I've had some 2 day items arrive destroyed. Items on dry ice have arrived still frozen but the dry ice is gone. 

In any event, if food is ever not 100% perfect, either send me one asap or give me back my money. Hopefully yours will be arrive and be perfect.

[eddyandme]

That's why I won't order food products anymore.  Years ago deliveery time was minimal. Nowadays, it's hit and miss!

[Moonchilde]

I just checked reviews on the sponge roll on the company website. They’re 60% 4-5 stars and 40% 1-2 stars. All of the bad reviews are for being dry and stale and several people said they just trashed them. Doesn’t make me feel hopeful :-( I suppose the satisfied customers live closest to the facility and the unhappy customers live across the country like I do.  All the preservatives in the world will only do so much. 

I do understand that many items ship quite well, but perishable items not so much. The perishable items I’ve ordered from QVC, with shorter shipping times than this, arrived stale.  The internet tells me that dry ice only lasts 3 days. It might stay slightly cool another day. That’s not close to 8+ days. The internet also says that if an item is shipped frozen or partially frozen it can extend the time; I can only hope for that. Darn it. I just had no idea they’d be so cheap in their shipping of potential gift foodstuffs.

[Plaid Pants2]

I have ordered tons of food on-line.

I have ordered cheesecakes, cakes, meats, and seafood all on line.

Some arrive with a lot of dry ice, some arrive with no dry ice left.

Regardless of how much dry ice was left, the item was always still cold to the touch.

The food was never spoiled, and always tasted fresh.

Why, I just ordered a prime rib, mac & cheese, and some other food items last night (not from QVC), and I have zero worries about how much dry ice will be left.

[Moonchilde]

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@SahmIam wrote:

If the vendor chooses to ship it that way (and it is up to the vendor, not QVC), either they really don't care how it arrives OR they've not had any issues with the product arriving less than perfect. 

I had cookies come that way and was shocked because baked goods have always arrived within 48 hours but these came via ground and took almost 8 days. We expected nothing but crumbs (and stale at that) but they were perfect...surprised us!

I've had some 2 day items arrive destroyed. Items on dry ice have arrived still frozen but the dry ice is gone. 

In any event, if food is ever not 100% perfect, either send me one asap or give me back my money. Hopefully yours will be arrive and be perfect.

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Thank you @SahmIam, I hope so too. But quite a few purchasers have complained on the website that the rolls were stale. They do have a money-back or send-another guarantee, so that’s something. Fingers crossed!

[eddyandme]

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@Moonchilde wrote:

I just checked reviews on the sponge roll on the company website. They’re 60% 4-5 stars and 40% 1-2 stars. All of the bad reviews are for being dry and stale and several people said they just trashed them. Doesn’t make me feel hopeful :-( I suppose the satisfied customers live closest to the facility and the unhappy customers live across the country like I do.  All the preservatives in the world will only do so much. 

I do understand that many items ship quite well, but perishable items not so much. The perishable items I’ve ordered from QVC, with shorter shipping times than this, arrived stale.  The internet tells me that dry ice only lasts 3 days. It might stay slightly cool another day. That’s not close to 8+ days. The internet also says that if an item is shipped frozen or partially frozen it can extend the time; I can only hope for that. Darn it. I just had no idea they’d be so cheap in their shipping of potential gift foodstuffs.

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I would just refuse it if you're home when it's delivered.

[Kachina624]

@Moonchilde  I think you ought to wait until the item arrives before making judgments on its condition.  The vendor knows it's products and how to ship it.  We have enough shipping problems without anticipating what could happen.  Get back with us after you've examined it.

[Moonchilde]

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@Plaid Pants2 wrote:

I have ordered tons of food on-line.

 I have ordered cheesecakes, cakes, meats, and seafood all on line.

Some arrive with a lot of dry ice, some arrive with no dry ice left.

 Regardless of how much dry ice was left, the item was always still cold to the touch.

 The food was never spoiled, and always tasted fresh.

 Why, I just ordered a prime rib, mac & cheese, and some other food items last night (not from QVC), and I have zero worries about how much dry ice will be left.

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@Plaid Pants2, did your items take 10-12 days to arrive? That’s the estimate I was given, not counting when the item was baked. I’ve definitely ordered food which has come in dry ice with no problems, but they have all arrived within 3-5 days. My issue is the 10-12-14 days from baking time to arrival. No dry ice lasts close to that long. If they ship without it, the cake will just be dry; it could hardly not be. There are limits to preservatives.

I once ordered Cheryl’s Cookies from QVC and they took about 6 days from shipped to arrival. They went stale in 2-3 days. The ones I froze were stale upon thawing.