Community Chat

[Clover29]

On 7/13/2014 ------ said:

On 7/13/2014 Clover29 said:

On 7/13/2014 ------ said:

On 7/13/2014 Clover29 said:

What makes you think that they monitor the boards? I thought the Customer Care people replied to questions on the item pages. It doesn't say "monitor" anywhere.

No one is 100% positive this is the case but if you look at members logged in you will see after a name "QVC Customer Care".

I know, and that's what it says when they answer a question on an item. I don't see why you assume that "being logged in" means they're anything to do with the boards.

I'm a bit confused Clover.

They answer questions about items on the message board? I've never seen that. Can you show me a post? Thanks.

It's nothing to do with the message boards. If you go to an item in inventory, right next to where you click to leave a review, there are questions asked by customers. Customers can answer the questions, but occasionally a QVC staffer will do so. I can't think of one off-hand to show you, but I've seen several. I have definitely seen them posted by "Leslie - Customer Care".

[Lynnj]

On 7/13/2014 ------ said:

On 7/13/2014 Clover29 said:

On 7/13/2014 ------ said:

On 7/13/2014 Clover29 said:

What makes you think that they monitor the boards? I thought the Customer Care people replied to questions on the item pages. It doesn't say "monitor" anywhere.

No one is 100% positive this is the case but if you look at members logged in you will see after a name "QVC Customer Care".

I know, and that's what it says when they answer a question on an item. I don't see why you assume that "being logged in" means they're anything to do with the boards.

I'm a bit confused Clover.

They answer questions about items on the message board? I've never seen that. Can you show me a post? Thanks.

If you click on Blog Post tab at the top, instead of Forum Thread tab, you will see blog posts. So for example, there is under electronics blog posts, a blog for the TSV and they have reps who are answering questions. Thats probably who this Pam person is, not a monitor.

[Clover29]

Also, when I click on a board poster's nic from that list of members, it takes me to their activity on the forums.

If I click on Astraia's nic, it goes to blogs. Not forums. Maybe she posts on the blogs (I don't read them, so I wouldn't know).

[Clover29]

Lynnj posted at the same time as me

[tansy]

Pam's back.

[------]

On 7/13/2014 tansy said: Pam's back.

I see her. It does say after her name "QVC Customer Care" and 1 post in Forums. I think I'm reading that right.

ETA: QVC : Community : Forums : Pam - QVC Customer Care

[------]

On 7/13/2014 Clover29 said:

Also, when I click on a board poster's nic from that list of members, it takes me to their activity on the forums.

If I click on Astraia's nic, it goes to blogs. Not forums. Maybe she posts on the blogs (I don't read them, so I wouldn't know).

It goes to forums for me. Strange.

[Clover29]

Do you still think the Customer Care people are ""monitors""?

[tansy]

On 7/13/2014 ------ said:

On 7/13/2014 tansy said: Pam's back.

I see her. It does say after her name "QVC Customer Care" and 1 post in Forums. I think I'm reading that right.

ETA: QVC : Community : Forums : Pam - QVC Customer Care

She comes up in forums for me, too. Wonder what happened to Wayne?

[------]

On 7/13/2014 Clover29 said:

Do you still think the Customer Care people are ""monitors""?

I wasn't really sure but from a prior discussion in VP about removing threads and posts it seemed possible only because each QVCCC had 0 posts.

Not really sure though Clover. Thanks for the info though.