Beauty

[sparklestar]

I don't spend anywhere close to that, but I've never, ever experienced any kinds of problems with getting my shipments.

However, if I had this many problems I would have quit ordering a long, long time ago.

[Raider Fan]

I can understand how the OP spends so much per month. It's not that hard to do when you factor in jewelry, beauty products, shoes, cleaning stuff, kitchen stuff and food. I also think that the service from the Q has nothing to do with the amount spent there. Shipping is almost always good. It is rather rare that I receive a pkg. different from what I ordered, and when that happens, the Q is more than happy to help. Some clothing items are absolutely not the size on the label. It happens, stuff happens. Call CS, tell them you ordered a S and the label says S but the top you received has to be an XL at the least. Chances are that you are not the first person with this complaint. Just saying.

[Porcelain]

When a person orders that much that often, isn't it inevitable that they are going to experience problems more often? Sort of a numbers game.

With customer service, it helps to remember that they are professionals too. They are providing a service. So treating them with respect as providers of a solution, people with actual power, can get you much better results. They are only required to do their jobs according to their guidelines. They can choose to go over and above for people who show them respect and treat them like part of the solution.

[ItsME]

I can see how someone who orders a lot will have more incorrect orders. It would be nice if they were perfect... and maybe they should be better than they are, but everybody makes mistakes. I only order occasionally, and haven't noticed these problems. If you are ordering in volume, odds are, you will experience some of these mistakes from time to time. That said, customer service should handle the problems efficiently and graciously. I'm sorry for those who have had bad experiences.

[funwun]

Honestly, I think most of the mistakes are made in the warehouse not by CS!!! It's not very nice to call the operators barely literate...wow!!!

[MACJunkie]

$1500.00 ????? wow..................

[sashamatthews]

I can honestly say I don't like how the tracking system information shows up online, especially for non-UPS shipments. For my account, an item can show as "not shipped" for days, and then the information is online and the product at my door on the same day. This happens infrequently, but it does happen. As for the customer service agents: I think QVC has a pretty good group now; there was a time when I would reach agents who didn't know the hosts, didn't know the TSV, didn't know much of anything beyond how to answer the call. That has changed, which is a good thing. Unfortunately, the people answering the phones aren't authorized to do what most of us would like - we need a supervisor for that. But I can tell you that a customer ordering a lot of merchandise doesn't seem to be treated any better than one who orders occasionally. And no amount of threatening to take one's business elsewhere helps - they don't care! Your order volume will be replaced by others.

[Mominohio]

My mom and I are both long time and frequent Q shoppers ( not nearly the dollar amount per month OP listed, but hey, not everyone who shops here is of meager means. Some folks make good money and spend good money), and we have had many orders that are incorrect.

Sometimes the order pullers have pulled the wrong size, color etc. as the invoice states exactly what we ordered, but the item is just wrong. Sometimes the item comes boxed from the manufacturer and labeled wrong. Just yesterday, my mom received a set of VPH mercury glass candlestick in pink. She ordered silver, the invoice said silver, and when opened they were pink.

It's not always a bad thing. She (and I, too) loved the pink, they were beautiful and she it going to keep them. The only bad part of this story is now I want a set and they are sold out!!

[Haley]

While the shipping may be the fault of UPS or USPS- Receiving items not ordered is QVC's fault. Who is putting wrong items in people's orders? QVC employees not the shippers!

[CraZLadE]

Home shopping channels can easily turn into an addiction! I cut my cards up and am just going to pay off my balance. The last probably 5 things I ordered weren't good and were returned. I've decided to not even watch - or try as hard as I can and actually go shopping if I need something. The prices are good, granted, but the S/H charges are too high IMO that you don't get back if you return something. I also realized that I'd rather be able to try things on, feel them, actually see what I want in person rather than be pulled in by a salesperson's pitch!

Goodbye plastic cards!! I feel the sense of freedom already and am liking it!

Have a great weekend all...hopefully no snow like where I am!