Beauty

[Skinsgirl]

On March 10th I ordered my granddaughter a trio of IT lipsticks. It was supposedly shipped on March 13th. My order status shows that it has been setting in Elkridge, Md since the 13th of March. After 2 calls to customer service, I finally got them to send me another one UPS, not regular mail. The customer service rep. told me that I really needed to wait until Wed. the 26th but she would do me a huge favor and hopes that she won't get into trouble. Honestly!! I stupidly spend an average of $1500.00/month with QVC and she was giving me a hard time over $35.00! I told her that over the last six months I received a sweater size 3X (I'm a large), a dress size 3X that I never ordered, 2 football decals for the wrong team, a G.I.L.I. Purse in Ostrich and I ordered Snake (which was then sold out) and I'm having to beg for stupid lipstick. I'm done. I've been a very loyal and faithful customer, but I've placed my last order. Bye bye QVC.

[JeanLouiseFinch]

$1500 a month???

[Perkup]

That's a lot of money. I can't imagine spending that much with QVC. I don't know what I would buy that would add up that much. However, your issue.

Don't feel bad about the wrong items coming. I ordered a Joan Rivers crocheted sweater and today I got a wine colored jacket with tons of gold buttons in the package with the invoice for the sweater. Happens to the best and the worst of us.

[Aiminghigh]

Sorry for your troubles. Now, I don't feel so bad. I spend a lot. Not quite that amount but we have three daughters and I send them gifts often - Valentines Day, Easter, birthdays, etc. Dooneys, jewelry, sweaters, tablets, etc. It all adds up, doesn't it. They are spoiled. Q makes shopping easy for mom.

[DukeBlueNan]

Good golly Miss Molly! That's a lot of money a month. Hey, not judging. I could see how I could easily do same. Anyhow, sorry about all the problems but look at it as a big raise if you're saying it's all over with the Q.

[Kjelle]

On March 14th I ordered a Hot Pick for WEN. The next day it was presented, and 300 people had ordered. Since I ordered 20 minutes after it came up on the site, I had to be in the first 50-100. It sat in processing til the 18th and then "shipped". It hasn't moved. It's supposed to be here tomorrow. I will be EXTREMELY surprised if it arrives. Today CS said I have to wait til March 31st to see if I get it. Since it is an item that is normally not even produced and they sold 3600 and opened up for a few more sales, I am wondering about the likelihood of getting it at all. Seriously, I was one of the first people to order it! They've lost my order before, but it was on an item they have all the time. This is beyond acceptable!

OK I don't like not having tracking done all the way across the country, but I guess that is the fault of UPS. My order hit Sacramento. I guess I will get it tomorrow. I'm on an iPad so no emoticons but just imagine 'embarrassed face.'

[Skinsgirl]

One final comment on my order problems. The only reason I mentioned how much I spend was to point out that QVC doesn't care about their customers no matter how much they spend. I believe if you spend $1500. Or $15.00 everyone should be treated equally. Last evening I received my Nick Chavez hairspray, or so I thought. When I opened my box, instead of 2 bottles of hairspray, there was 1 bottle of some kind of hair gloss. When I called customer service, this is exactly what I was told. "We only place your orders and are not responsible what happens after that." When I asked who was, she said call your local post office. Like I said at the start, UNBELIEVABLE!!!! I guess the USPS packs the orders. As soon as my few straggler items are received, I will NEVER place another order.

[chrystaltree]

If I had so many bad experiences with any retailer, I would just stop doing business with them.

[dkh]

I've been having a number of shipping problems as well and thought it was just me.... I wonder if they are cutting personnel in the shipping department??

[Katcat1]

I would have called QVC back to speak to someone who has some authority. If you spend that much a month, they should value you as a customer. Obviously, you reached someone who does not know the meaning of customer service. I ordered a product (free shipping) and it took 3 weeks to receive. It left South Carolina & went to Calif. back to IL. I live in IL. South Carolina is closer to IL so why was it sent to Calif? This happened to me on another occasion where it's shipped to Calif. & when you receive free shipping -- strange.