Beauty

[zgirl]

I am so mad! Someone hacked into my Ulta account and stole all my points.  I called Ulta and they gave me credit for my points. I had to change my email address and get a new account with Ulta. Since then, I haven't been receiving the 20% off coupons I used to receive from Ulta. I know that there is a 20% off all items at Ulta right now, and I didn't recieve one.  I have Platinum status and so I should receive one either via email or in the mail. I called Ulta and asked if they would give me a coupon code and they said they didn't have any to give out even though I should have received one because I am a Platinum member.  The customer service rep I was speaking with asked her supervisor.

I WAS planning on purchasing a lot of Christmas gifts, which I usually do, with this coupon. I find it hard to believe they couldn't give me a coupon code.  I am not happy right now!

[makena]

How does someone steal points?

[zgirl]

Some how they hacked into my account and went to an Ulta in Las Vegas (I live in North Carolina) and used my points to purchase items. I was saving my points to purchase an expensive item and had more than $500 worth of points. 

[Kachina624]

I can understand why they don't pass out coupon codes. I don't know of any business that would. There is too much risk of abuse by their employees handing them out willy nilly to friends and relatives.  I worked for a major retailer in phone sales and we weren't permitted to give out coupon codes.

[I am still oxox]

Wouldn't they need you name and address to hack into your account

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@zgirl wrote:

Some how they hacked into my account and went to an Ulta in Las Vegas (I live in North Carolina) and used my points to purchase items. I was saving my points to purchase an expensive item and had more than $500 worth of points. 

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[2zbeach]

I received an e-mail from Ulta a few weeks ago.  They suggested I change my password,which I did.  Now that I hear your story,I am wondering if there was more hacking done than just your account. People need to do something constructive with their lives.  This hacking is out of control.  

[Katcat1]

@zgirl,  Call and ask for a manager.  This is one thing I do that you may want to do if you are not doing - don't leave any credit card nos. on file (even though the numbers are block out except the last 4).  I don't want anyone holding my card numbers..  So sorry that happened to you -- it's a pain.

[JustJazzmom]

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@2zbeach wrote:

I received an e-mail from Ulta a few weeks ago.  They suggested I change my password,which I did.  Now that I hear your story,I am wondering if there was more hacking done than just your account. People need to do something constructive with their lives.  This hacking is out of control.  

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I received the same e mail and changed my PW. 

For those interested, Kohl’s recently sent out an e mail saying to change your PW.

[Venezia]

I also got an email from Ulta suggesting I change my password, but without explaining why.  As I was on vacation and at a hotel using their wi-fi, I didn't do anything about it.

I agree with the comment about the hackers - you'd think they could find something more constructive to do with their lives than simply steal and damage other people's lives.  Clearly, they have the tech expertise to get a decent job!

I haven't had anything from Kohl's about changing my password, but I'll keep a lookout for it.  It's a good habit though to change your passwords regularly.  A pain, I know, but unfortunately in today's world, it's only self-defense.

[mistriTsquirrel]

I got an e-mail from them saying they had changed my password, with the new temporary password included.  I was annoyed that they changed my password without my consent, and I sent an e-mail to customer service.  I asked them why they changed it, and told them I thought they had a duty to inform me if they had been hacked and my information was compromised.  They sent me a response saying that passwords had to meet their new requirements, and it was a policy change they enacted for the security of their customers. 

They were hacked, and when I asked them if they were hacked, they decided to send me a b.s. reply instead of giving me an answer to my question.  Kind of ****** me off.