Beauty

[lyn in MI]

ambersmom - you pose an interesting question (post #19). I've thought since I received mine that the 10,000 units shipped to the Q here in the US for the TSV were original stock containing units with charging issues. I felt it was pretty sh!tty of Tria to "recruit" the Q customer to be their quality control inspector.

[ambersmom]

On 4/18/2014 lyn in MI said: ambersmom - you pose an interesting question (post #19). I've thought since I received mine that the 10,000 units shipped to the Q here in the US for the TSV were original stock containing units with charging issues. I felt it was pretty sh!tty of Tria to "recruit" the Q customer to be their quality control inspector.

Good point. I went to the UK site again and copied this pic...is this what yours looks like?

Also, interestingly when I clicked on product info tab PDF to see if the model # was stated, , it was deleted/unopenable

[lyn in MI]

ambersmom - The unit and charging cradle look the same.

[MarenSeattle]

On 4/18/2014 Favorite Son said:

OK, so I just hopped onto the boards for the first time in several days and ran across the discussion about the 400-recharge limitation on the battery. For crying out loud! Why wasn't this mentioned during the presentation? That is SO like QVC. I have been feeling so fortunate because mine worked right out of the box, I haven't had any charging problems so far, and I even have the charger with the folding prongs. I plugged mine into the wall, left it there, and I drop it back in the cradle every night when I am done.

Now I read this. I didn't expect the laser light mechanism to last forever, because that element is obviously pumping out a lot of energy every time the unit is used, and so the element would understandably degrade. But this business about the battery is a real bummer. I just went and looked at mine, and there does not appear to be any way to open the case and change the battery.

Basically, this thing has an engineered end of life and that fact was not disclosed.

If I get the amazing results some others have, I'll happily buy a new one every year. $500 a year is far less than I'd be spending on serums that didn't work and expensive treatments that need to be repeated. MEG

[MarenSeattle]

On 4/18/2014 snowball said:

I don't think 400 battery charges is a lot. I am already charging mine like every other day since I got it, and I think we are spending a lot of money for it to die after that. I don't know if I will keep this after my 8 weeks. I am not seeing anything different, no dryness or sandpapery feeling. I don't know if that is a good thing or not and the area under my eye is looking a little better since I noticed that festoon that showed up while using this. I just don't use it on that area as much.

I thought I had a problem with my unit. I charged it and then went to use it and nothing happened. OH NO, a dud. I put it back in to charge and took it out right away and then it started up. I am thinking that we all got units that are not new, we got the ones with the problems and that makes me mad.

snowball -- wait until the 12 week time deadline. Post after post on EDS said the REAL results came after they stopped the 8 week protocol -- during the 4 week "time off" period.

And you're probably the only person on the planet who's complaining about NOT being dry and sandpapery.

I'm not NEARLY as dry (less every day and as I've said, it's just really a slightly taut feeling) and the sandpaper is really just minimal roughness - nothing like I was anticipating.

Your skin is pretty bullet-proof, so you're probably not experiencing these reactions that those of us with varying levels of more sensitive skin are.

I'm not seeing any real changes yet, either, but I won't make a final decision until after 12 weeks. Let's hope for the best!

[bljed]

On 4/18/2014 lyn in MI said: ambersmom - you pose an interesting question (post #19). I've thought since I received mine that the 10,000 units shipped to the Q here in the US for the TSV were original stock containing units with charging issues. I felt it was pretty sh!tty of Tria to "recruit" the Q customer to be their quality control inspector.

Lyn- I have felt this same way as well. It was one of the reasons I was going to return mine after having issues with the charger. If I lasted 3 years then I'd be fine with that. I really did not want to keep it out and charging until it died though…..

I've been tolerating the treatments much better as well and have started Level 3. Putting on some lipstick yesterday near a glass door made me realize that my skin is in good shape. I probably could have waited another couple of years (?) to try this. It makes me wonder if I'll get results worth the cost. Perhaps its helpful to try and boost collagen all along rather than waiting?? I just don't know.

[Favorite Son]

On 4/18/2014 MarenSeattle said:

On 4/18/2014 Favorite Son said:

OK, so I just hopped onto the boards for the first time in several days and ran across the discussion about the 400-recharge limitation on the battery. For crying out loud! Why wasn't this mentioned during the presentation? That is SO like QVC. I have been feeling so fortunate because mine worked right out of the box, I haven't had any charging problems so far, and I even have the charger with the folding prongs. I plugged mine into the wall, left it there, and I drop it back in the cradle every night when I am done.

Now I read this. I didn't expect the laser light mechanism to last forever, because that element is obviously pumping out a lot of energy every time the unit is used, and so the element would understandably degrade. But this business about the battery is a real bummer. I just went and looked at mine, and there does not appear to be any way to open the case and change the battery.

Basically, this thing has an engineered end of life and that fact was not disclosed.

If I get the amazing results some others have, I'll happily buy a new one every year. $500 a year is far less than I'd be spending on serums that didn't work and expensive treatments that need to be repeated. MEG

I feel the same, but the problem lies in the mathematics of this thing's engineered lifespan.

Assuming I follow the 8/4 protocol, there are 4.3 protocols possible in one year (52/12=4.333).

If the unit recharges every time I put it back in the cradle and that is counted as a charge, then the number of charges per year is 224 (8 weeks x 4 protocols x 7 days per week).

The ceiling on the number of charges permitted before the battery is potentially too worn to recharge (400) will be hit well before the end of the second year, because I have ignored the remainder (0.33) in my calculations. The remainder means that there will be slightly more than 4 protocols commenced in any one year, and so the lifespan will be materially shorter than two years due to the limitation of the battery.

[MarenSeattle]

On 4/18/2014 Favorite Son said:

On 4/18/2014 MarenSeattle said:

On 4/18/2014 Favorite Son said:

OK, so I just hopped onto the boards for the first time in several days and ran across the discussion about the 400-recharge limitation on the battery. For crying out loud! Why wasn't this mentioned during the presentation? That is SO like QVC. I have been feeling so fortunate because mine worked right out of the box, I haven't had any charging problems so far, and I even have the charger with the folding prongs. I plugged mine into the wall, left it there, and I drop it back in the cradle every night when I am done.

Now I read this. I didn't expect the laser light mechanism to last forever, because that element is obviously pumping out a lot of energy every time the unit is used, and so the element would understandably degrade. But this business about the battery is a real bummer. I just went and looked at mine, and there does not appear to be any way to open the case and change the battery.

Basically, this thing has an engineered end of life and that fact was not disclosed.

If I get the amazing results some others have, I'll happily buy a new one every year. $500 a year is far less than I'd be spending on serums that didn't work and expensive treatments that need to be repeated. MEG

I feel the same, but the problem lies in the mathematics of this thing's engineered lifespan.

Assuming I follow the 8/4 protocol, there are 4.3 protocols possible in one year (52/12=4.333).

If the unit recharges every time I put it back in the cradle and that is counted as a charge, then the number of charges per year is 224 (8 weeks x 4 protocols x 7 days per week).

The ceiling on the number of charges permitted before the battery is potentially too worn to recharge (400) will be hit well before the end of the second year, because I have ignored the remainder (0.33) in my calculations. The remainder means that there will be slightly more than 4 protocols commenced in any one year, and so the lifespan will be materially shorter than two years due to the limitation of the battery.

Okay, well my eyes started watering reading the equations, so I'll take your word for it.

But I really think we need to confirm that this is accurate before we waste too much energy on it. Customer service reps have been known to say different things, and give incorrect info. This rep may have been wrong.

[snowball]

Well now it seems I am only getting 1.5 treatments out of my Tria. I charged it again after it died last night and this morning turned it on and nothing. I saw a red light show up which I never saw before and now it is charging again. I looked it up and it was the device fault indicator light and it already stopped blinking/charging. I don't know, but I think I have a bad unit and I don't want to have to stop using this going on my week 4. This just isn't worth the hassle and I do believe that QVC got all the duds and I am really mad about this. I don't know what to do now or who to call since customer service isn't in now at Tria.

But I said I don't have dryness, but I have something, especially around my eyes. My daughter took a pic of me last night and my eyes don't look good. They look wrinkly and baggy, much much worse than they ever were. Like very dry, but they don't feel it. Is this what you all mean by dryness? I don't like it! And do you all leave the cradle plugged in all the time and when you are done, just put the Tria back in the cradle or do you unplug it?

[lyn in MI]

G'Morning! I've spoken to Tria Customer Service several times since receiving mine about various issues. The FAQ posted with the item here online addresses it's lifespan:

Q: How long will the Age-Defying Laser last?
A: The device is designed to last 3 years with regular use (including its battery pack that is designed to last 400 full charge cycles).

One of my questions for the CSR dealt with this FAQ. She advised me that I want to keep my laser in it's cradle between daily treatments. She stated that way it will only go through a "partial" charge cycle. She said if I allow the battery to fully drain before putting in it the charger, it will need a "full" charge.

I only watched a part of one Tria presentation and the rep stated she shares hers with her husband. She also stated if you choose to share it that will reduce its battery life. Her comments sent me looking for lifespan details. Since I recharge my unit after every treatment, and I only treat my face with it for 10 minutes daily (as recommended), I can't say how many treatments my unit can perform between 2 full charges.