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I thought my new cord had come in, but I just realized my package is something I ordered way back. 
Nearing the end of my second week of treatment and my Tria totally died.
I called last week to get the replacement charger and am waiting. Its too bad to stop during treatment like this. I did try plugging into 2 different USB ports/computers but no luck at all.
How long did you take for those of you who got replacements to get the new ones? THanks.
I called Tria the day it arrived -- the 2nd. Still hadn't received it by the 10th so called to find out where it was. It hadn't been sent out until the 9th!!!! I'd heard of quick deliveries like snowball's, so I don't know what the deal was. Still waiting...
Thankfully, my original charger seems to be doing okay even though the rep said (because of the initial problems I was having) it might be a wonky one which is why he was going to send me out a new one "right away". If the original charger hadn't been okay, I'd have been livid because none of my usb cords fit the charger.
When I lose contact too repeatedly (over my lips, between my eyes) it apparently shuts down but WILL start back up if I move to a "good" area -- like my cheek. It don't have to turn it off or anything, just get it gliding normally again.
How did yours just die -- just didn't charge or come to a halt during treatment? If during treatment, try gliding it again after a rest. Keeping my fingers crossed.
This little gadget can sure cause a lot of aggravation!
Oh gosh I sure hope they send these things out faster! Sorry you have to wait. There is a big part of me that is ready to call it quits and maybe repurchase in another year or so when the bugs are gone and more reviews are in. I was also reading that some people get brown spots that Tria says can take 3 months to go away. I have a big event this summer and cannot afford to have brown spots for it!! I have some mild sun damage so its one of the issues I was hoping to improve other than the fine lines which don't bother me all that much.
My Tria died 1/2 way through a treatment and I knew the battery was dead because the all the lights on top went off. Like yourself I had some issues around my chin with keeping contact but when I restarted the machine/laser would start up again. Not this last time. I think mine was fully charged and then I had been charging it into an outlet which I cannot tell if it was doing anything or not-blue light always blinking. I don't think I could get through the time needed for a Level 3 treatment so I did not attempt it. Felt like I was on borrowed time until the new charger arrived.
Honestly I'm going to give some thought to whether or not I'm going to keep it over the next few days. One of my biggest issues is that they sent all these out knowing full well the chargers were defective. If I return and decide to repurchase I will likely not buy from qvc.
They've had over a year to work on it since the Canadian launch. I don't know what the problem is. And as someone mentioned, QVC often buys up the remnants of inventory to sell at a good price. If it IS just the usb cable, the new connection should take care of it, right? But I've read that people have gotten theirs replaced three times!
But anyway, don't hold your breath until "all the bugs are worked out", but who knows? And buying new inventory from Tria direct (or Sephora? or...?) might just be the answer.
Someone mentioned speaking to Tria about the "new" units -- you might be able to get info from them.
I think the indicator light is wonky, too. I have no idea where they came up with the 2.5 charge time, but after a treatment mine blinks for a good 10+ hours before it indicates it is charged. I'm just relieved it seems to keep working.
On Tria's site it shows before and afters and although it says not cleared for freckles, etc., you can sure tell the difference. I forget how at what point the "after" pics were taken. Check it out. I sprouted a brown spot so you might want to cease and desist until after your Big Event.
Of the year and a half I have had and used my Tria, never had an issue charging. And it never, ever takes more than 2 hours to fully charge. Ten hours to charge...something is most definitely wrong with either your unit and/or the charger. I have always gotten 3 treatments (1 treatment a day for 3 days) at level 3 from a single charge.
SurvivedOne-thanks for you information, I really appreciated it. I charged my Tria for over 10 hours and then last night thought I'd give it another try….it totally died after doing ONE treatment area! My assumption is that the charger is broken (as Tria claims) rather than the unit itself. I will just return it all together because I just don't trust what I have.
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