Tria Charging Question

bljed · ‎03-09-2010

I know some ladies have had difficulty with the Tria chargers and I'm hoping someone can help me with a question…..I had no issue activating and using my Tria for the first 3 sessions. Now my Tria is sitting in the charger with the blue light blinking. Its been blinking for over 12 hours now. I believe it came 'fully charged' so now I"m wondering if I also may have received a faulty charger? I'm nervous to keep something that doesn't seem to be working right. TIA

pdxlalesley · ‎09-15-2010

bljed,

Call Tria CS, they are very nice and have spent much time dealing with customers having various issues due to the charger, not the base, but the thing that plugs into the outlet. Tell them what you're experiencing, they'll send you at no charge a black replacement plug-in part. Some have decided that the black ones are black to distinctly show which version they are. Why Tria didn't just send those out to everyone or ensure the devices qvc sold had the newest charger is mystifying. I had one that kept blinking after 5 hours "charging", called Tria and 2 days later I have my new charger.

Good luck to you!

bljed · ‎03-09-2010

On 4/4/2014 pdxlalesley said:
bljed,

Call Tria CS, they are very nice and have spent much time dealing with customers having various issues due to the charger, not the base, but the thing that plugs into the outlet. Tell them what you're experiencing, they'll send you at no charge a black replacement plug-in part. Some have decided that the black ones are black to distinctly show which version they are. Why Tria didn't just send those out to everyone or ensure the devices qvc sold had the newest charger is mystifying. I had one that kept blinking after 5 hours "charging", called Tria and 2 days later I have my new charger.

Good luck to you!

Thank you for responding, yes I will have to call them. I'm so perplexed why they sent out so many of them knowing this issue. They sold 10,000 they said just on qvc???? Glad you got your new charger so quick!

ElvisShops · ‎03-09-2010

If you activate the device online, one of the pages that comes up during activation process is the option to receive a new power cord or charger or whatever it is that people are having problems with.