Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
10-12-2015 07:19 AM
10-12-2015 03:51 PM
10-12-2015 04:25 PM
You might want to call Dooney & Bourke customer service (800/347-5000), give them the style # and ask them to verify. I looked at the small Daniela on their website (http://www.dooney.com/carley-small-daniela/EN911.html). The picture shows a long crossbody strap, but the description says that the strap drop is only 13.25" long.
10-12-2015 04:27 PM
10-12-2015 05:18 PM
@Rachb wrote:
I did not order an as-is bag, so I was quite surprised, disappointed and upset when I opened the box and the bag, without any packaging, wrapping, or stuffing, and with the incorrect strap was just lying in the box. I called CS and they said that maybe it was used on air. To me, that's a used bag, and not what I ordered. When I order a D&B, I expect a bag in all its original packaging, and with the appropriate wrapping/stuffing. I don't want a bag that's been opened and/or on air. I don't want to wait for a replacement so I went ahead and ordered another one today. I'm shipping the dud back tomorrow.
Especially when you consider what you're paying for that brand! Didn't someone say that the strap lenghth was described at 13.5 inches? That's not cross body (unless you're an infant)
10-12-2015 05:38 PM
Is this the bag? Clearly it has a long strap to it. I got this off of the dooney site.
10-12-2015 06:40 PM
10-12-2015 06:56 PM
@Rachb wrote:
The description describes a crossbody length.
Oh ok. I did a search of that bag and that was the only one that came up on the dooney site for me. Sorry about that I'll keep looking for ya. I'll do another search on the site.
10-12-2015 07:02 PM
I think that the strap is actually 3 pieces - one that's connected to each side of the bag and a center piece that can be removed if you want to convert it from a crossbody to a shoulder bag. Maybe the center piece was missing from the bag that you received.
10-12-2015 07:05 PM
I did another search on the dooney site and the pic I posted is the only Daniela bag they have. I also went through all the dooney bags on the Q's site and can't come up with it. I would suggest that you go back to your order and look it up and read the description and look at the picture or video if there is one. I even googled that bag and only come up with the pic I posted.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788