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Contributor
JD13
Posts: 52
Registered: ‎03-10-2010

Tatcha and Autoship

‎07-15-2024 04:45 PM

I logged in to fnd out when my next shipment would be coming from the June TSV.  Mine showed it was a single shipment even though I swore I did AS.  I tried to swtich to AS in the order but it said to call CS.  

 

I did a chat and was told it was no longer available to make a switch.  I know they have the same set for sale so I was thinkng about ordering AS (even though it was a higher price) and got an OOPS page.  I then tinkered around and every one of the Tatcha AS selectons gave me the same OOPS page.  Granted, I did not try each item but seems a bit odd.

 

Anyone have any idea why AS seems to not be an option?

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Honored Contributor
Mz iMac
Posts: 21,998
Registered: ‎07-26-2014

Re: Tatcha and Autoship

‎07-15-2024 05:44 PM

@JD13  

Try a different browser.

 

Turn your device off & on.

 

CALL CS like you were advised previously.

 

Last resort: 

Suggest you send an email to:  QVCSocialTeam@qvc.com
 

Include your ORDER NUMBER in the email.  The  MODS/Social team will sort this out for you.

 

Good luck!

"Never argue with a fool. Onlookers may not be able to tell the difference."


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